Sr Payroll Specialist

About the role

The Payroll Systems & Interface Analyst supports the payroll systems and interfaces for the DHL Group, ensuring accurate and timely processing of payroll data. Key responsibilities include:

• Application & Payroll System Support
• Troubleshooting and resolving system and data issues
• Loading, managing, and processing payroll interface files
• Validating payroll file loads and balances
• Monitoring payroll processing cycles
• Issue Resolution & Vendor Partnership
• Partnership with payroll vendors, IT teams, and HR/business stakeholders
• Tracking, documenting, and escalating complex system issues
• System Enhancements, Testing & Conversions
• Assisting with system testing activities, including unit testing, UAT, regression testing, and post-implementation validation
• Supporting payroll system upgrades, patches, enhancements, and configuration changes
• Data Analysis, Reporting & Compliance
• Researching, compiling, reconciling, and validating payroll data
• Preparing payroll-related reports for internal stakeholders, vendors, government agencies, and compliance purposes
• Process Improvement & Documentation
• Evaluating existing payroll processes
• Developing, updating, and maintaining detailed process documentation, workflows, interface maps, and procedures

Qualifications

• Bachelor’s degree in HR, Information Systems, Finance, Business, or related field, or equivalent experience
• 2–3 years of experience supporting payroll systems, HRIS applications, or related system interfaces, with demonstrated experience in file processing, data validation, and issue resolution
• Experience troubleshooting payroll system, interface, and data errors, including identifying root causes and implementing corrective actions
• Familiarity with formal change management and system testing processes
• Strong understanding of payroll processes, data validation, and reconciliation
• Experience supporting payroll processing, integrations and data exchanges
• Strong documentation, communication, and stakeholder management skills
• Ability to work independently while collaborating effectively across teams
• Strong understanding of payroll systems and application support, preferably ADP
• Experience supporting payroll processing, integrations and data exchanges
• Working knowledge of wage and tax laws and payroll compliance concepts
• Bi-Lingual in Spanish preferred