Sr. Payroll Analyst

Principal Responsibilities

• Provides first level response support to managers, team members, employees and other customers
• Receives inquiries and responds to requests following appropriate policies and practices; provides basic interpretation of HR policies
• Affords support in payroll processing including overtime computations, mandatory contributions, benefits deductions and payroll taxes
• Maintains monitoring and ensures proper documentation of employee benefit payments
• Prepares reports illustrating payroll expenditures, including such items as tax payments and benefit plan disbursements
• Establishes standards and procedures for handling transactions and administration of payroll operations, including tax setups and amendment processing
• Serves as liaison to employees related to pay questions and resolves pay issues demonstrating strong customer service, conflict resolution and communication skills
• Reviews payroll audit reports, identifies root causes, and leads efforts to remedy errors and prevent recurrence
• Inputs or maintains data relevant to processing employee data changes, ensuring accuracy and compliance
• Maintains documentation or records within appropriate HR/Payroll systems and supports knowledge-sharing across the team
• Determines best method(s) to resolve issues ensuring customer satisfaction and adherence to organization policies and practices as well as legal regulations
• Works cross-functionally with other departments (as required) to coordinate customer resolution and process improvements

Job Level Specifications

• Mastery knowledge of the job, practices and procedures, as well as how it affects the organization
• Develops process improvement for a wide variety of tasks
• Consistently works on highly complex problems requiring independent action and decision-making
• Determines best course of action to resolve problems and makes recommendations for improvement
• Makes frequent collaboration with management, external contacts and/or other teams
• Coordinates efforts with other departments for optimal efficiency
• Acts as an informal team lead and/or coach less experienced team members

Experience and Education

• Typically requires a minimum of eight years of related experience
• High School Diploma or equivalent
• CPP or equivalent experience
• ADP Workforce Now / Workforce Manager experience preferred