Sr. Payments Product Manager

Job Summary

About the Role

The Senior Product Manager I will own a product or one or more product features within a complex product. He/she will be responsible for developing a commercially successful product strategy and lead project execution with minimal guidance that is based on qualitative and quantitative customer understanding. He/she will develop strong technology relationships looking for ways to address customer needs and will be seen as a critical stakeholder for feedback on new feature ideas. He/she will informally coach more junior PMs and interview and recruit new PM candidates.

Responsibilities

• Own the roadmap, backlog, and execution for multiple government payment features across supported channels including online, POS, IVR, and electronic check.
• Translate government agency, merchant, and internal stakeholder needs into clear product requirements, user stories, and acceptance criteria.
• Lead feature delivery from discovery through release in close partnership with engineering and UX teams to deliver secure and scalable solutions.
• Prioritize enhancements, defects, and operational issues based on customer impact, regulatory risk, and business value.
• Maintain a well-groomed backlog aligned to sprint and program goals and operate within Agile methodologies such as Scrum or Kanban.
• Lead product demos, sprint reviews, and milestone presentations for internal stakeholders.
• Develop a deep understanding of government agency workflows, payment acceptance requirements, and compliance constraints.
• Capture, validate, and prioritize customer needs using structured discovery techniques, data analysis, and direct agency feedback.
• Interpret regulatory, policy, and market changes into actionable product insights.
• Apply working knowledge of the payments ecosystem, including issuers, acquirers, processors, networks, merchants, and payment facilitators.
• Partner with compliance, legal, and risk teams to ensure all features meet business, legal, and regulatory requirements.
• Analyze product usage, operational metrics, and customer data to guide prioritization and product decisions.
• Evaluate product hypotheses using quantitative methods, including A/B testing where applicable.
• Make informed trade-offs between scope, timeline, customer impact, and regulatory considerations.
• Partner with analytics and operations teams to improve visibility into payment performance and customer outcomes.
• Generate new ideas by identifying trends and insights from product and operational data.
• Support go-to-market efforts by clearly articulating customer value propositions, feature capabilities, and delivery timelines.
• Partner with sales, implementation, support, and marketing teams to ensure readiness for new product launches.
• Assist with coordinated launch planning and execution across customer-facing teams.
• Deliver internal training to support operational readiness and rollout.
• Confidently address internal and customer questions related to product functionality, packaging, and roadmap.
• Help shape and champion the strategic direction and future vision for assigned feature areas.
• Contribute to product development plans, opportunity assessments, and business cases as needed.
• Consider high-level technical approaches when prioritizing functionality and tradeoffs.
• Use approved AI tools responsibly to increase productivity across product workflows, following internal guidance for data security and compliance.

Technical Skills

• Understands company technology stack at a high level, for the broader product.
• Utilizes or extends the company's platform and underlying technologies to create new product features.
• Speaks knowledgably with tech and data counterparts about development approaches in consideration.
• Learns about new technologies to support new product development efforts.
• Is comfortable analyzing data using existing software packages (e.g. Excel).

Competencies

• Personal Capability Practices:
  • Takes ownership of own development and career.
  • Initiates regular conversations with manager, coach or mentor regarding self-development.
  • Understands what is required by the business to be successful and maps development plan accordingly.
  • Learns from success and failures.
  • Lets challenges into current assignments.
  • Utilizes formal and informal networks effectively.
  • Solves problems and analyzes issues.
  • Able to ask effective questions and collect facts from multiple sources in order to solve problems.
  • Able to effectively identify and analyze problems and propose solutions.
  • Effectively manages day-to-day issues and problems without intervention.
  • Develops new ideas to improve process or product, and is able to prepare implementation plans.
  • Integrates and builds on new ideas from others.
  • Creates new opportunities by applying different perspectives and challenging the status quo.
  • Is recognized as an innovative thinker.
• Interpersonal Skills:
  • Communicates powerfully and prolifically.
  • Provides clear instructions and direction to others.
  • Is able to both actively listen to and effectively question to understand another’s viewpoint.
  • Helps others understand situations by communicating business context.
  • Collaboration and Teamwork:
    • Encourages cooperation between all members of the team.
    • Sets team members' input and expertise; facilitates open and interactive discussion of matters affecting the team.
    • Helps people to resolve conflict.
    • Identifies and removes barriers to team performance.
    • Identifies ways for further collaboration across teams.
    • Builds relationships.
      • Establishes rapport with others on the team and across teams.
      • Works effectively with others to get work done.
      • Treats all individuals with respect.
      • Handles difficult situations, minimizing conflict.
      • Inspires and motivates others to high performance.
      • Brings to the group a high level of energy and enthusiasm.
      • Supports others when they go the extra mile.
      • Fosters a supportive environment where appropriate coaching, training and development and other resources are provided to increase the competence, morale and confidence of team members.
      • Takes time to understand individuals holistically, i.e., what is important to them both at work and outside of work.
      • Shares own specialist skills and knowledge with other members of the team.
      • Acts as a buddy to new individuals on a team.
      • Looks for opportunities to provide feedback to others.
    • Drives for Results:
      • Communicates expectations clearly.
      • Follows through on commitments to ensure they are successfully completed and goals are achieved.
      • Builds commitment in others for their individual and team objectives.

Requirements

• Experience with Payments and Merchant Fees.
• Experience working in Agile product delivery environments.
• Working knowledge of payments, merchant services, or fintech platforms.
• Demonstrated ability to translate government customer and business needs into clear, actionable product requirements.
• Proven analytical, problem-solving, and communication skills with the ability to collaborate across technical and non-technical teams.
• Experience supporting government or public-sector customers.
• Experience working within a Payment Facilitator (PayFac) or merchant services model.
• Familiarity with PCI compliance, fraud, risk, or chargeback workflows.
• Experience with payment channels such as eCommerce, POS, IVR, or electronic check processing.
• Bachelor’s or Master’s degree in a technical discipline such as Computer Science or Engineering is preferred but not required.
• Excellent problem-solving and analytical thinking with the ability to manage day-to-day issues independently.
• Clear, effective communication and collaboration skills across teams and stakeholders.
• Ability to innovate, experiment, and continuously improve processes and product outcomes.
• Demonstrated focus on results, accountability, and delivering high-quality outcomes.
• Commitment to self-development, openness to feedback, and supporting the growth of others through knowledge sharing and mentorship.

Education

• Suggested Minimum Years of PM Experience: 6-8 years.
• Education to Qualify: Bachelors or Masters degree in a technical subject (Computer Science or Engineering discipline) is preferred, but not essential.

Pay

U.S. National Base Pay Range: $104,900 - $174,700. Geographic differentials may apply in some locations to better reflect local market rates.