Sr. Payments Product Manager

Accountabilities

• Own the lifecycle of assigned payment products and features, from discovery and strategy through execution, launch, and continuous improvement.
• Serve as the voice of government customers, ensuring solutions meet business objectives, regulatory expectations, and user needs.
• Own the roadmap, backlog, and delivery strategy for government payment capabilities across digital channels, including online, POS, IVR, and electronic check processing.
• Translate customer, merchant, and internal stakeholder requirements into detailed product requirements, user stories, and acceptance criteria.
• Lead product initiatives from concept through release by partnering with engineering, UX, analytics, compliance, and operational teams.
• Prioritize enhancements, defects, and feature investments based on customer impact, regulatory requirements, business value, and technical considerations.
• Maintain an effective product backlog aligned with agile delivery practices, sprint objectives, and long-term product strategy.
• Conduct customer discovery, analyze usage data, and gather feedback to identify opportunities for product improvements.
• Develop a deep understanding of government payment workflows, merchant services, and secure payment processing requirements.
• Partner with compliance, legal, and risk teams to ensure solutions align with PCI standards, regulatory obligations, and security requirements.
• Support go-to-market activities by defining product positioning, customer value propositions, launch plans, and internal enablement materials.
• Analyze market trends, competitive insights, and product performance metrics to guide strategic decisions and future product direction.
• Collaborate with sales, implementation, support, and marketing teams to ensure successful product adoption and customer readiness.
• Mentor junior product managers and contribute to a culture of continuous improvement, innovation, and knowledge sharing.

Requirements

• Strong product management expertise combined with payments industry knowledge, analytical ability, and experience delivering technology solutions in complex environments.
• 6-8 years of product management experience, preferably within payments, fintech, merchant services, or technology platforms.
• Demonstrated experience managing payment products, merchant fee structures, or digital payment solutions.
• Strong understanding of payment ecosystems, including issuers, acquirers, processors, networks, merchants, and payment facilitators.
• Experience working with payment channels such as eCommerce, POS, IVR, and electronic check processing.
• Familiarity with PayFac models, onboarding, authorization, settlement, reconciliation, disputes, fraud prevention, and risk management processes.
• Experience working in Agile product development environments using methodologies such as Scrum or Kanban.
• Proven ability to convert customer and business needs into actionable product requirements and delivery plans.
• Strong analytical and problem-solving skills with the ability to evaluate data, identify trends, and make informed product decisions.
• Excellent communication and collaboration skills, with the ability to influence technical and non-technical stakeholders.
• Able to manage multiple priorities, make strategic trade-offs, and deliver results in a fast-paced environment.
• Experience using product analytics, Microsoft Excel, and related technology tools to support decision-making.

Benefits

• Competitive annual base salary range of $104,900 - $174,700, with geographic adjustments possible depending on location.
• Eligibility for an annual incentive bonus program.
• Comprehensive benefits package tailored to employee location and needs.
• Health, wellness, and financial benefits designed to support long-term well-being.
• Retail savings options and additional employee support programs.
• Opportunities to work remotely and collaborate with global teams.
• Career development opportunities focused on learning, growth, and professional advancement.
• Inclusive workplace culture that values collaboration, innovation, and diverse perspectives.