Sr. Patient Experience Representative / PER - Waltham (onsite)
Boston Children's Hospital · Waltham, MA · 6 days ago
On-siteHealthcare$19.06–$27.64/hrFull-time
Position Summary
The Department of Otolaryngology and Communication Enhancement at Boston Children’s Hospital is dedicated to providing comprehensive care for ear, nose, and throat (ENT) disorders including communication differences with hearing, balance, speech production, language processing, voice quality, feeding, and swallowing. We are seeking proactive, driven, positive, and empathetic professionals to join our administrative team.
Typical Responsibilities
- Provides excellent customer service; addresses routine inquiries and escalates complex issues
- Greets, registers, and directs patients; enrolls patients in the portal
- Schedules appointments/procedures and coordinates clinic flow
- Collaborates with referring providers to manage patient needs
- Collections patient information, vitals, and documentation; obtains authorizations/insurance verification
- Prepares exam rooms and supports patient readiness for visits
- Collections co-pays, reconciles deposits, and maintains accurate records
- Maintains calendars, schedules meetings/events, and supports departmental logistics
- Utilizes hospital systems (EMR, scheduling, billing, Microsoft Office) efficiently
- Participates in team huddles and supports process improvement initiatives
Level 1 — Patient Experience Representative
- Experience: 6 months of experience and high school diploma or GED required
- Salary Range: $19.06/hr – $27.64/hr
Level 2 — Sr. Patient Experience Representative
- Experience: One year of experience, and high school diploma or GED required
- Salary Range: $19.83/hr – $29.49/hr
Sign-On Bonus
This role is eligible for a $2,000 sign-on bonus (Note: Internal candidates and former BCH employees who have worked at the hospital within the past 2 years are not eligible)
Benefits
- Flexible schedules
- Affordable health, vision and dental insurance
- Child care and student loan subsidies
- Generous levels of time off
- 403(b) Retirement Savings plan
- Pension
- Tuition and certain License and Certification Reimbursement
- Cell phone plan discounts
- Discounted rates on T-passes