Patient Experience Representative

About the role

Join ICAN Children’s Therapy and help build a future where children can shine their brightest! At ICAN, we believe every child deserves to thrive. Our passionate, multi-disciplinary team works collaboratively with children and their families to unleash each child's potential through innovative, evidence-based therapy. We foster a vibrant workplace that empowers team members to lead, grow, and create positive impact—together.

What You’ll Do

• Own the front desk experience: Keep a tidy, welcoming space and set a positive tone for all who enter.
• Greet and guide families: Offer compassionate, knowledgeable assistance—making every guest feel special.
• Capture patient schedules: Master multitasking as you schedule, reschedule, and support timely, accurate appointments for our children and families.
• Champion communication: Provide responsive, empathetic, and thorough updates in person, on the phone, and via email.
• Solve problems and celebrate wins: Collaborate with therapists and colleagues to proactively address families’ needs and create joyful experiences.

Who Thrives Here

• Genuinely love building relationships and learning each family’s story.
• Stay upbeat and motivated—embracing new challenges with a solution-focused attitude.
• Be organized, detail-oriented, and skilled at making fast, thoughtful decisions.
• Believe communication is at the heart of great service.
• Bring a growth mindset—seeking out opportunities to expand your skills and advance your career.

Qualifications

• Experience in a medical, reception, or customer service setting (medical scheduling a plus).
• Confident in English (oral & written); extra languages are a plus!
• Familiarity with office technology (phone, copier, printer, EHR or scheduling systems).
• Proven record of reliability and professionalism.
• Background check required.
• Able to manage multiple tasks and timelines with grace under pressure.

Why ICAN?

• Growth Opportunities: We’re committed to developing your potential and promoting from within.
• Mission That Matters: Every day, your work helps kids and families.
• Inclusive Culture & Teamwork: We celebrate your unique strengths and play, fast, kind, and together!
• Benefits: (Health insurance, 401k, PTO, professional development, mentorship)

Screening Questions

All candidates are required to complete a brief screening questionnaire. Please answer all questions accurately and completely, as your responses will be considered during our initial review. Complete the screening questions here: ICAN Screening Questionnaire

Equal Opportunity Employer

We celebrate diversity and are committed to creating an inclusive environment for all employees.