Sr Patient Access Scheduler

About the role

As a Patient Access Representative, you will serve as the primary point of contact for patient registration, managing demographic and insurance data across various hospital access points to ensure accurate record-keeping. You will utilize multiple complex systems to document patient information, troubleshoot data discrepancies, and support high-volume workflows to maintain seamless hospital operations. You will collaborate effectively with the healthcare team and provide compassionate, compliant service to patients and families while upholding the organization’s core mission and values.

Responsibilities

• Receives inbound calls and fax requests, processes scheduling requests, and performs outbound calls to coordinate patient appointments.
• Maintains scheduling systems to ensure accuracy, resolve conflicts, and optimize use of available resources.
• Obtains and verifies all required patient, clinical, and insurance information necessary to schedule complex services.
• Verifies insurance eligibility and identifies authorization, referral, and payer-specific requirements required for scheduling.
• Applies sound judgment when scheduling services that require sequencing, extended time, or coordination of multiple components.

Requirements

• High School Graduate or GED.
• A minimum of three (3) years previous Patient Scheduling or Patient Access experience.
• Experience in a hospital environment, medical terminology, knowledge of CPT/ICD-9 codes, ability to multitask and prioritization skills.

About the workplace

CHI St. Anthony Hospital is a 25-bed (licensed for 49), faith-based, acute care, level four trauma, critical access hospital and healthcare campus serving the Pendleton, Oregon area for more than 100 years. The hospital features 4 operating rooms, 11 emergency rooms, 30 private patient rooms, and the latest medical equipment. It was named one of the top patient experience hospitals in 2021.

CHI St. Anthony is a member of CommonSpirit Health, the largest not-for-profit health care system in the nation, with an integrated network of top-quality hospitals, physicians from prestigious medical schools, and comprehensive outpatient services.

Pay

$19.87 - $28.06 per hour.