Sr. Patient Access Rep - River Region

About the role

We provide excellent customer service to patients and guests, whether via telephone or in person. Our goal is to ensure patients understand their financial responsibility and resolve any issues that arise during their medical experience.

Responsibilities

• Explains insurance benefits and collects co-pays, deductibles, and self-pay portions due, and informs the patient of their financial responsibility.
• Researches and resolves complaints regarding customer service, registration, authorization, or scheduling.
• Maintains team productivity and accuracy by monitoring work queues and addressing any issues.
• Adapts behavior to the specific patient population, ensuring privacy and clear communication.

Requirements

• High School diploma or equivalent.
• Associates degree preferred.
• 3 years direct experience in hospital, clinic, or similar healthcare environment.

Qualifications

• Proficient with Windows-style applications and keyboard.
• Effective verbal and written communication skills.
• Computer skills required for data entry and retrieval of patient information.
• Knowledge of current federal, state, and local laws applicable to the healthcare industry.

Skills

• Excellent customer service skills.
• Ability to communicate effectively with patients and staff.
• Proficiency with healthcare-specific software and systems.

Benefits

At Ochsner Health, we offer competitive compensation and benefits, including:

• Health insurance coverage.
• Patient assistance programs.
• Flexible work schedules.
• Professional development opportunities.

Pay

Compensation is commensurate with experience and qualifications.

Schedule

The schedule for this role varies based on department needs.