Sr. Partner Implementation Manager

What You’ll Do

• Lead end-to-end partner implementations, serving as the primary project manager from kickoff through Customer One go-live
• Conduct discovery sessions with partners to understand operational workflows, business goals, and integration opportunities
• Design and configure workflows, events, and messaging experiences that support seamless customer and adjuster journeys
• Collaborate with partners and internal teams to define use cases and ensure solutions align with business and customer needs
• Identify, articulate, and quantify the value delivered to partners, carriers, and policyholders through implemented workflows
• Coordinate cross-functional resources across Product, Engineering, Customer Success, and partner teams to ensure successful execution
• Manage implementation timelines, risks, dependencies, and stakeholder communication throughout the project lifecycle
• Drive adoption and readiness activities to support successful launch and long-term partner success
• Continuously identify opportunities to improve implementation processes, scalability, and customer outcomes

What We’re Looking For

• 6-7 + years of experience in implementation management, professional services, partner operations, or a related function in SaaS or insurance
• Strong project management skills with the ability to manage multiple complex implementations simultaneously
• Deep understanding of insurance workflows, claims processes, and ecosystem partnerships
• Strong consultative and relationship management skills when working with external partners and cross-functional internal teams
• Ability to design and optimize customer journeys, workflows, events, and communication experiences
• Customer-centric mindset with a passion for improving experiences for policyholders, adjusters, and partners
• Strong analytical and problem-solving skills, including the ability to identify, articulate, and quantify business value
• A genuine curiosity about AI and emerging technologies, paired with the judgment to apply them thoughtfully and responsibly

Compensation, Benefits & Perks

• Annual base salary range: $103,000–$191,000, depending on experience, skills, qualifications, and location
• Equity grants for all employees
• 4% matching 401(k) program
• Medical, dental, vision, disability, and life insurance coverage for employees working 30+ hours per week
• Monthly wellness stipend
• Paid parental leave
• A flexible vacation policy - we all work hard and take time when we need it

About the Role

Hi Marley is on a mission to transform how the P&C industry communicates, making those moments faster, easier, and more empathetic for carriers and the customers they serve. We build AI-powered software that keeps everyone in the claims conversation informed and connected.

Skills

• Project Management
• Insurance Workflows
• Partner Operations
• Consultation
• Workflow Design
• Customer Journey Optimization
• Business Value Analysis
• AI and Emerging Technologies

Benefits

• Equity Grants
• 401(k) Matching
• Health Insurance
• Dental and Vision Insurance
• Disability and Life Insurance
• Parental Leave
• Wellness Stipend
• Flexible Vacation Policy

Schedule

This role involves joining us in the Boston Office for 2-3 days each week.

Qualifications

• 6-7 + years of experience in implementation management, professional services, partner operations, or a related function in SaaS or insurance
• Strong project management skills with the ability to manage multiple complex implementations simultaneously
• Deep understanding of insurance workflows, claims processes, and ecosystem partnerships
• Strong consultative and relationship management skills when working with external partners and cross-functional internal teams
• Ability to design and optimize customer journeys, workflows, events, and communication experiences
• Customer-centric mindset with a passion for improving experiences for policyholders, adjusters, and partners
• Strong analytical and problem-solving skills, including the ability to identify, articulate, and quantify business value
• A genuine curiosity about AI and emerging technologies, paired with the judgment to apply them thoughtfully and responsibly