Sr. Order Management Analyst

About the role

The Order Management team is responsible for turning booked deals into accurate, compliant revenue. The Senior Order Management Analyst will operate as an individual contributor who owns complex order workflows, applies sound judgment to ambiguous deal structures, and improves systems through analysis and execution. This role partners closely with Sales, Deal Desk, Finance, and RevOps to ensure speed, accuracy, and scalability across the quote-to-cash process.

Responsibilities

• Evaluate and process customer orders with a focus on accuracy, compliance, and downstream impact
• Apply structured thinking to complex and non-standard deal scenarios, identifying risks and resolution paths
• Partner with Sales, Finance, and RevOps to resolve order issues efficiently and prevent repeat errors
• Analyze order data to identify patterns, root causes, and opportunities for process improvement
• Document and operationalize improvements that increase consistency, scalability, and throughput
• Demonstrated ability to decompose complex, ambiguous order scenarios into clear, executable solutions
• A data-driven mindset—you use trends, patterns, and root-cause analysis to guide decisions and improvements
• Sound judgment in fast-moving environments, including comfort making decisions with incomplete information
• Monitor order fulfillment status and proactively communicate delays or issues to internal teams and customers
• A continuous improvement mentality—you proactively identify inefficiencies and implement scalable process enhancements
• Strong cross-functional communication skills, with the ability to influence Sales, Finance, and RevOps partners

Requirements

• Bachelor’s degree in Business, Finance, Operations, or a related field (or equivalent practical experience)
• 3+ years of experience in order management, sales operations, or revenue operations within a fast-paced environment
• Strong command of CRM and ERP systems (Salesforce required; NetSuite, SAP, or similar preferred)
• Proven ability to manage high volumes of work while balancing accuracy, urgency, and business impact
• Excellent organizational and prioritization skills—you know how to move fast without breaking things

Qualifications

• Demonstrated ability to decompose complex, ambiguous order scenarios into clear, executable solutions
• A data-driven mindset—you use trends, patterns, and root-cause analysis to guide decisions and improvements
• Sound judgment in fast-moving environments, including comfort making decisions with incomplete information
• Proven ability to manage high volumes of work while balancing accuracy, urgency, and business impact
• Excellent organizational and prioritization skills—you know how to move fast without breaking things

Skills

• Structured thinking to complex and non-standard deal scenarios
• Data analysis and root-cause identification
• CRM and ERP system proficiency (Salesforce required; NetSuite, SAP, or similar preferred)
• High volume work management and prioritization
• Effective cross-functional communication and collaboration

Benefits

• Competitive pay and benefits packages
• 401(k) retirement plan with an employer match
• Generous stipends for wellness, commuting, learning and development, and more
• Mental health and wellness benefits
• Employee Stock Purchase Program (ESPP)
• Flexible time off, paid holidays, and more

Pay

Salary range: $107,000 - $161,000 total target cash (inclusive of bonus or commission)

Schedule

Remote - USA