Sr. Order Management Analyst
About the role
The Order Management team is responsible for turning booked deals into accurate, compliant revenue. As a Senior Order Management Analyst, you’ll operate as an individual contributor who owns complex order workflows, applies sound judgment to ambiguous deal structures, and improves systems through analysis and execution.
This role partners closely with Sales, Deal Desk, Finance, and RevOps to ensure speed, accuracy, and scalability across the quote-to-cash process.
Responsibilities
- Evaluate and process customer orders with a focus on accuracy, compliance, and downstream impact
- Apply structured thinking to complex and non-standard deal scenarios, identifying risks and resolution paths
- Partner with Sales, Finance, and RevOps to resolve order issues efficiently and prevent repeat errors
- Analyze order data to identify patterns, root causes, and opportunities for process improvement
- Document and operationalize improvements that increase consistency, scalability, and throughput
Requirements
- Demonstrated ability to decompose complex, ambiguous order scenarios into clear, executable solutions
- Data-driven mindset—you use trends, patterns, and root-cause analysis to guide decisions and improvements
- Sound judgment in fast-moving environments, including comfort making decisions with incomplete information
- Monitor order fulfillment status and proactively communicate delays or issues to internal teams and customers
- A continuous improvement mentality—you proactively identify inefficiencies and implement scalable process enhancements
- Strong cross-functional communication skills, with the ability to influence Sales, Finance, and RevOps partners
Qualifications
- Demonstrated experience in order management, sales operations, or revenue operations within a fast-paced environment
- Strong command of CRM and ERP systems (Salesforce required; NetSuite, SAP, or similar preferred)
- Proven ability to manage high volumes of work while balancing accuracy, urgency, and business impact
- Excellent organizational and prioritization skills—you know how to move fast without breaking things
Skills
- Structured thinking and problem-solving skills
- Data analysis and trend identification
- CRM and ERP system proficiency
- Effective communication and collaboration
Benefits
- Competitive pay and benefits packages
- 100% employer-paid medical, dental, and vision insurance
- 401(k) retirement plan with an employer match
- Flexible time off, paid holidays, and more
- Generous stipends for wellness, commuting, learning and development, and more
- Parental benefits including 12 weeks of Paid Parental Leave, fertility support, and back-up child care
- Mental health and wellness benefits including access to Modern Health coaching & therapy sessions
- Employee Stock Purchase Program (ESPP)
Pay
- Colorado: $107,000 - $161,000 total target cash (inclusive of bonus or commission)
- New York City: $121,000 - $181,000 total target cash (inclusive of bonus or commission)
- San Francisco Bay Area of California: $121,000 - $181,000 total target cash (inclusive of bonus or commission)
- California outside of the San Francisco Bay Area: $107,000 - $161,000 total target cash (inclusive of bonus or commission)
- Washington state: $107,000 - $161,000 total target cash (inclusive of bonus or commission)
Schedule
- Unlimited PTO
- 10 to 13 holidays annually (will vary)
- Medical, dental, and vision PPO and CDHP plans
Company Information
Amplitude is the leading AI analytics platform, helping over 4,700 customers—including Atlassian, Burger King, NBCUniversal, and Square—build better products and digital experiences. Ranked #1 across multiple categories in G2’s Winter 2026 Report, Amplitude is the best-in-class solution for product, data, and marketing teams.
At Amplitude, we live by our values: Humility, Ownership, Growth Mindset, and Customer Centricity. We are committed to creating an inclusive environment where everyone can thrive.
We offer a comprehensive benefits package, including:
- Health, dental, and vision insurance
- 401(k) retirement plan with an employer match
- Flexible time off and paid holidays
- Generous stipends for wellness, commuting, learning and development, and more
- Parental benefits including 12 weeks of Paid Parental Leave, fertility support, and back-up child care
- Mental health and wellness benefits including access to Modern Health coaching & therapy sessions
- Employee Stock Purchase Program (ESPP)
Our commitment to diversity, equity, and inclusion (DEI) is reflected in our efforts to create an environment of psychological safety, empathy, and human connection. We strive to ensure that all employees feel valued and supported.