Sr. Ops Innovation Manager

Job Responsibilities

• Develops and operationalizes standardized processes and methodologies for the full innovation cycle, from opportunity identification and experiment design through pilot evaluation and scaled rollout, ensuring initiatives progress through a structured and repeatable framework aligned with the strategic direction of Operations Innovation.
• Develops systems and processes that support the execution of marketing and operational standards by partnering with Operations and Human Resources to create training programs, documentation, and implementation tools that drive successful store-level adoption and operational consistency.
• Leads and coaches cross-functional project teams in design and execution of experiment plans, ensuring rigor in test design, data collection, and results evaluation.
• Conducts data analysis and provides insights to keep the Director, Operations Innovation informed on initiative performance and go/no-go recommendations.
• Establishes and manages cross-functional ways of working across project teams and key partner functions, including Restaurant Development, Marketing Brand Innovation, Operations Services, Information Systems, Finance, Supply Chain, and Food Safety & Quality Assurance, ensuring teams deliver complete testing and implementation packages to customer-facing associates.
• Supports the Director, Operations Innovation with leadership updates and prioritization analysis by synthesizing initiative performance data, tracking field deployments, and developing recommendations that help leadership identify high-impact opportunities and effectively sequence the innovation pipeline.

Qualifications

• Bachelor’s degree in Industrial Engineering or related field required.
• Minimum seven years of engineering, data analysis and optimization, process design, systems thinking, and Lean experience with increasing management responsibility, preferably in a retail/hospitality environment.
• Successful completion of initial and periodically required trainings.
• Obtaining a valid Food Handler's Card within 30 days of employment is a requirement of this position.

Pay

Pay Range: M3: $127,000 - $178,000 / Annual Within the range, individual pay is determined using various factors, including work location and experience.