Sr Operations Manager, Repair

About the role

CTDI is a large-scale Engineering, Repair, and Logistics company that services the country’s largest wireless telecommunications providers, as well as the largest High-speed Internet & Cable providers. CTDI has over 11,000 FT US Employees in over 60 world class US Operations. CTDI also has a global footprint with more than 20,000 employees worldwide.

Responsible for overseeing and coordinating all operational activities within the warehouse. This position will include focuses on optimizing efficiency, productivity, and profitability across various departments.

Responsibilities

• Oversight of multiple departments and functional areas within the branch to ensure smooth day to-day operations.
• Management of approximately 150 temporary and full time associates.
• Providing regular reports and updates to senior management on the performance and progress of operational initiatives.
• Align department goals with financial objectives (revenue, OpEx, Gross Margin %, NIAT %, etc.).
• Communicates effectively with Corporate management and customers to ensure adherence to Service Level Agreements (SLAs), meeting customer expectations, and promptly resolving any issues that may arise.
• Develop and implement operational policies, procedures, and standards to streamline workflow, improve productivity, and enhance overall efficiency.
• Experience working in large volume Shipping Operations.
• Responsible for overseeing and managing the financial performance, including participating in daily P&L calls with Corporate management.
• Monitor inventory levels, track stock movements, and optimize inventory management processes to minimize stock outs, overstock, and inventory holding costs.
• Responsible for meeting or surpassing daily Key Performance Indicators (KPIs), with accurate reporting that consistently exceeds customer expectations.
• Lead and motivate warehouse staff, providing guidance, training, and performance feedback to foster a positive and high-performing team culture.
• Collaborate with cross-functional teams, such as logistics, procurement, and customer service, to coordinate warehouse operations and address customer needs and requirements.
• Engages in employee relations initiatives, promptly addressing and resolving employee concerns to maintain a positive work environment.
• Provide the next level of support for escalated issues during work shifts.
• Collaborates with Corporate to facilitate escalations involving corporate resources (IT, network, etc.) for troubleshooting or process improvement purposes.
• Utilize warehouse management systems (WMS) and other technology tools to track inventory, monitor performance metrics, and generate reports for analysis and decision-making.
• Ensure compliance with health and safety regulations, company policies, and industry standards to maintain a safe working environment for employees and visitors.
• All other duties assigned, based on the business the warehouse supports.

Requirements

• 5-7+ years of management experience (preferably in a high-volume, fast-paced production, manufacturing, distribution, warehousing or service environment) including experience working with P&L/budgets.
• Demonstrates a track record of driving operational excellence and delivering measurable results.
• Exceptional leadership and interpersonal skills, adept at skillfully communicating, inspiring, and exerting influence across all levels of the organization.
• Strong problem-solving abilities and decision-making skills, with a strategic mindset and a focus on results and continuous improvement.