Sr. Ops Manager, Repair & Modernization

About the role

Otis Elevator is seeking a passionate and driven individual to lead our Modernization and repair operations in New Hampshire, ensuring exceptional service to our customers. This role involves day-to-day management and training of field staff, operational leadership, cost management, and maintaining superior customer satisfaction.

Responsibilities

• Serve as the sole on-site Supervisor for the New Hampshire office.
• Ensure field employee safety and quality of service in your territory.
• Plan, organize, and manage service field activities to meet customer needs and company standards.
• Allocate resources such as manpower and materials effectively and efficiently.
• Conduct field education and training for the workforce.
• Improve efficiencies by managing route schedules and callback rates.
• Provide or redirect technical support to field staff.
• Authorize repair orders and track their completion.
• Lead initiatives to improve efficiency and communication.

Requirements

• High school education required; BA/BS degree preferred or equivalent relevant work experience (at least 7 years).
• Experience working with a team of technicians is required.
• Leadership experience is required.
• Elevator industry experience is desired but not required.
• Excellent communication and leadership skills, with the ability to work in a team-oriented and dynamic environment.
• Strong computer and technology skills, business acumen, and a passion for customer service.
• Travel within your territory is required; a driver’s license is necessary.

Benefits

• Long-term employment contract with the world market leader in a crisis-proof industry.
• 401(k) plan with generous company match and automatic retirement contribution.
• Comprehensive medical, prescription drug, dental, and vision coverage for colleagues and eligible dependents, starting on the first day of employment.
• Three weeks paid vacation and paid company holidays.
• Paid sick leave.
• Employee assistance and wellness incentive programs.
• Life insurance and disability coverage.
• Voluntary benefits, such as legal, pet, home, and auto insurance.
• Birth/adoption and parental leave benefits.
• Adoption assistance.
• Tuition reimbursement program.
• Peer recognition and service anniversary awards, as well as spot performance bonus opportunities.

Otis is the world’s leading elevator and escalator manufacturing, installation, and service company, moving 2.4 billion people daily and maintaining approximately 2.4 million customer units worldwide. The company employs 72,000 people globally, including engineers, digital technology experts, sales, functional specialists, and field technicians, serving customers in over 200 countries and territories.