Sr. Operations Manager

Sr. Operations Managers are responsible for all budgetary, people development, and operations objectives at the site, overseeing all aspects of operation or functions.

Responsibilities

• Drives creation of quality initiatives, process change initiatives, and other Lean initiatives to enable the functional area and the Fulfillment Center (FC) to meet and exceed business plan goals.
• Responsible for the overall safety, quality, performance, and customer experience of either Inbound or Outbound operations.
• Sets and clarifies requirements and expectations for Operations and Area Managers.
• Measures performance, provides feedback, and holds Ops Managers accountable for their performance and the performance of their departments.
• Leverages Operations and Area Managers by sourcing and nurturing ideas, rolling them into improvement plans for the functional area.
• Takes proactive steps to ensure best practices are shared across all departments, shifts, and the network.
• Works closely with support staff (HR, Finance, Facilities, Safety, IT, and other Sr. Operations Managers) to build and secure support and resources for projects and initiatives.

Additional Job Elements

• Lift and move totes up to 49 pounds each.
• Regular bending, lifting, stretching, and reaching both below the waist and above the head.
• Walking in the FC and around the area with great frequency; facilities are over a quarter mile in length.
• Continual standing and/or walking an average of 5 miles daily.
• Ability to work in construction/distribution environments that may be noisy, unlit, unheated, or not air-conditioned.
• Able to access all areas of the building (ascending and descending ladders, stairs, gangways safely and without limitation).

Qualifications

• Bachelor's degree or equivalent (required).
• Degree in Engineering, Operations, or related field, and MBA (preferred).
• Experience with a contingent workforce during peak seasons.
• Ability to handle changing priorities and use good judgment in stressful situations.
• Interest in long-term career development through assignments in multiple FCs across the nation.

Pay

USA, TN, Mt. Juliet - $121,500.00 - $164,400.00 USD annually.

Benefits

• Health insurance (medical, dental, vision, prescription).
• Basic Life & AD&D insurance and option for Supplemental life plans.
• Employee Assistance Program (EAP) and Mental Health Support.
• Medical Advice Line.
• Flexible Spending Accounts.
• Adoption and Surrogacy Reimbursement coverage.
• 401(k) matching.
• Paid time off and parental leave.
• Sign-on payments and restricted stock units (RSUs).

Learn more about our benefits at amazon.jobs/en/benefits.