Sr. Operations Manager

Our Senior Operations Managers are responsible for all budgetary, people development, and operations objectives at the site. This role oversees all aspects of operations or functions, manages and leads a team of Operations and Area Managers, and ensures performance objectives are met through coaching and mentoring.

Responsibilities

• Drives quality initiatives, process change initiatives, and Lean initiatives to meet and exceed business plan goals.
• Responsible for overall safety, quality, performance, and customer experience of Inbound or Outbound operations.
• Sets and clarifies requirements and expectations for Operations and Area Managers.
• Measures performance, provides feedback, and holds managers accountable for their departments.
• Sources and nurtures ideas from Operations and Area Managers to create improvement plans for the functional area.
• Shares best practices across departments, shifts, and the network.
• Collaborates with support staff (HR, Finance, Facilities, Safety, IT, and other Senior Operations Managers) to secure resources for projects and initiatives.

Additional Job Elements

• Lift and move totes up to 49 pounds each.
• Regular bending, lifting, stretching, and reaching both below the waist and above the head.
• Walking frequently in facilities over a quarter mile in length.
• Continual standing and/or walking an average of 5 miles daily.
• Ability to work in noisy, unlit, unheated, or non-air-conditioned construction/distribution environments.
• Able to access all areas of the building, including ascending and descending ladders, stairs, and gangways safely.

Requirements

• Bachelor's degree or equivalent.
• Work flexible hours, including overnights, weekends, and holidays.
• 7+ years of direct management experience, including a salaried workforce, in manufacturing, production, or distribution.
• Prior experience with the full staffing lifecycle: interviewing, hiring, performance management, promotions, and termination.
• Prior experience with performance metrics, process improvement, and Lean techniques.

Preferred Qualifications

• Interest in long-term career development through assignments in multiple fulfillment centers.
• Degree in Engineering, Operations, or a related field; MBA preferred.
• Experience with a contingent workforce during peak seasons.
• Ability to handle changing priorities and use good judgment in stressful situations.

Pay

Base salary range: $135,000.00 – $182,700.00 USD annually.

Additional compensation may include sign-on payments, restricted stock units (RSUs), and comprehensive benefits such as health insurance (medical, dental, vision, prescription), life and disability coverage, 401(k) matching, paid time off, and parental leave.

Benefits

• Health insurance (medical, dental, vision, prescription).
• Basic Life & AD&D insurance with optional supplemental life plans.
• Employee Assistance Program (EAP) and mental health support.
• Medical Advice Line and Flexible Spending Accounts.
• Adoption and surrogacy reimbursement coverage.
• 401(k) matching.
• Paid time off and parental leave.