Sr. Operations Associate

About the role

The Sr. Operations Associate drives cross-departmental collaboration, educates advisors on performance methodologies, supports operational data integrity for reporting, and resolves platform-related data issues.

Responsibilities

• Maintain account, asset, transaction, strategy, model, reporting only households, security classification, and target allocation coding on the platform.
• Perform data quality audits.
• Improve processes.
• Apply firm policies across portfolio accounting and web platforms.
• Gain a complete knowledge of operational data and platform capabilities as they relate to other departments, including composites, trading, transactions, billing, web-based platforms, and performance data.
• Educate advisors on performance calculations in comparison to other methods used in the industry.
• Partner with advisors and internal conversion teams to build and maintain custom queries.
• Maintain and validate platform data to support accurate platform data in the portfolio accounting system and downstream processes.
• Execute recurring processes and audits to ensure platform data is complete, accurate, and maintained in accordance with firm standards.
• Troubleshoot data issues; collaborate with other departments to respond to inquiries and ensure operational data accuracy and regulatory compliance.
• Provide internal “customer” support, quickly responding to a high volume of time sensitive questions and requests from multiple internal teams.
• Provide assistance and guidance for projects affecting cost basis, tax reporting, performance, composites, Orion connect, trading, billing, and reporting.
• Cross-train in support of other areas of Operations as needed.

Qualifications

• High School degree (or equivalent) required; post high school degree preferred.
• Minimum of 2 years of experience working at a financial services firm handling data integrity and performance projects in operations preferred.
• Knowledge and understanding of performance reporting with regards to Time Weighted Return, Dollar Weighted Return and how transaction data will impact reporting of these performance methods preferred.
• Comfortable working with portfolio accounting/management and CRM systems.
• Orion Advisor Technology and/or Salesforce experience preferred.
• Knowledge and familiarity with Microsoft Office, Excel required.
• Strong verbal and written communication.
• Ability to work independently and in a team.
• Solid analytical skills; attention to detail.
• Demonstrated ability to effectively use AI tools and technologies in daily work tasks, including crafting effective prompts, evaluating AI-generated content for accuracy and appropriateness, and integrating AI tools to enhance productivity while maintaining quality standards.
• Comfort with learning new AI applications and understanding their appropriate use cases and limitations; continued learning and adaptation to new AI tools and methodologies expected.

Benefits

• Training and professional development
• Medical, dental and vision coverage (available to full-time employees and their families)
• Health Savings Account (HSA) with employer contribution and Flexible Spending Accounts (FSA) for medical, dependent, and transit expenses
• Life and AD&D insurance – employer paid and voluntary options
• Short-term and long-term disability, workers compensation – employer paid
• 401k with match and profit sharing
• Wellness programs and resources
• Voluntary benefits, including pet insurance
• 18 days of paid time off (PTO), accrued annually (25 PTO days after 4 years of service)
• 12 paid holidays each year (10 pre-determined and 2 floating days)
• Paid parental leave and paid caregiver leave (caregiver leave available after 6 months of tenure)
• Reimbursement