Sr Onboarding Support, Hub Delivery

About the role

The Sr Onboarding Support, Hub Delivery position involves supporting local businesses in becoming Amazon Hub Delivery Partners, focusing on delivering services and managing applications.

Responsibilities

• Drive continuous improvement throughout team processes, identifying gaps and supporting resolutions
• Support implementations of team standards, writing SOPs and improving current documents
• Build relationships with applicants, small business owners and future Amazon delivery partners
• Communicate with applicants and future partners 1:1 through phone and email
• Set proper expectations with applicants to ensure they're setup for success
• Track and monitor applicants in the vetting and onboarding pipeline
• Track account activity and update pipeline in Salesforce
• Troubleshoot application errors and submit Tech tickets to Hub Tech partners to solve

Qualifications

• 5+ years of Microsoft Excel experience
• Bachelor's degree in Business Administration, Finance, Economics, Computer Science, Engineering, or related field
• Experience with sales CRM tools such as Salesforce or similar software
• Experience defining, refining and implementing sales processes, procedures and policies or equivalent
• Experience in business-process design or equivalent

Benefits

Amazon offers a comprehensive benefits package including medical, dental, vision, prescription, life insurance, EAP, mental health support, flexible spending accounts, adoption and surrogacy reimbursement coverage, and more. For details, see our benefits page.

Final compensation will be determined based on experience, qualifications, and location. Amazon also provides a 401(k) matching plan, paid time off, and parental leave.