Sr Manager, IT Service Delivery

JOB SUMMARY

Develops effective relationships with business units, divisions, or groups of users. Ensures required IT services are identified, developed, and supported to the satisfaction of the business unit/division. Establishes and maintains service level agreements and is the main point of contact for all service issues.

EDUCATION AND EXPERIENCE

- 4 year / Bachelor's Degree (Required) - Two (2) or more years Management experience (Required) - Eight (8) or more years Experience in a related field (Required) - No Licensure or Certification Required.

JOB REQUIREMENTS

- Business Acumen - Business Processes - Contract Management - Governance Frameworks - Systems & Technology Integration - IT Infrastructure - Solution Delivery Methodologies - Managing Across Organizational Lines - Relationship Management - Strategic Planning - Managing People - Change Agility - Collaboration - Decision Makeing - Drive for Results - Team Building - communication - Learning Agility - Ownership

CORE COMPETENCIES

- CHANGE AGILITY (LEVEL 3 APPLYING): Identifies, initiates, and adapts to organizational changes that foster enhanced effectiveness, efficiency, safety, and ultimately business results. - COLLABORATION (LEVEL 3 APPLYING): Sees connection points across the organization and partners effectively with others to achieve common goals. - DECISION MAKING (LEVEL 3 APPLYING): Selects a course of action to reduce risk and uncertainty and create optimal outcomes. - DRIVE FOR RESULTS (LEVEL 3 APPLYING): Drives to achieve challenging performance objectives. - TEAM BUILDING (LEVEL 3 APPLYING): Builds trust, fosters openness, and provides support. As the manager of a team, selects and motivates a strong team.