Sr. Onboarding Operations Specialist

About the role

This hybrid role combines significant travel (approximately 65%) to deliver high-touch, in-person onboarding and training experience, along with back-office operational processing (35%) during non-travel windows. The Sr. Onboarding Operations Specialist plays a critical role in supporting new advisor firms as they transition into the Kestra Financial ecosystem, ensuring advisors onboard efficiently and confidently. The position is ideal for someone who thrives in a client-facing environment, excels in operational accuracy, and brings strong process knowledge to improve onboarding processes and contribute to best practices within the firm.

Responsibilities

• On-Site Advisor Support & Training (65%)
  • Travel to advisor offices to deliver hands-on operational training and ongoing support.
  • Serve as the primary point of contact during onboarding engagements, addressing operational and account setup questions.
  • Lead training sessions for advisors and their staff on Advisor Complete℠, onboarding workflows, and documentation requirements.
  • Troubleshoot operational issues, provide real-time solutions, and escalate complex matters as necessary.
• Operational Processing & Back-Office Support (35%)
  • Process new accounts, incoming transfers, direct rollovers, and set up key account features (e.g., SWPs, PIPs, check writing).
  • Review and validate paperwork for accuracy and completeness.
  • Collaborate with internal teams (Sales Supervision, Trading, Cashiering) to ensure smooth account processing.
  • Maintain accurate client records in systems such as Laserfiche and others.
  • Address advisor inquiries via phone and email regarding account and transfer statuses.

Requirements

• High school diploma or equivalent required; college degree in a related field preferred.
• Minimum of 2 years of experience in financial services or client onboarding roles.
• Proficiency in MS Office (Word, Excel, Outlook, PowerPoint).
• Strong attention to detail, organizational skills, and the ability to manage multiple tasks.
• Excellent interpersonal and communication skills, both written and verbal.
• Ability to work independently in the field with minimal supervision.

Benefits

• Competitive pay and benefits with a large employer (over 1,600 employees nationwide).
• 401(k), health insurance, and a competitive benefits package.
• Supportive, collaborative environment committed to professional excellence.
• Opportunities for training, development, and long-term growth within the firm.
• Tuition reimbursement for qualified expenses.