Sr. Network/System Technician

About the role

The I3TS program provides enterprise-wide IT support to enable DTRA's Information Management & Technology Directorate (ITD) to consolidate, modernize, and continuously innovate the delivery of IT services and mission capabilities to DTRA's internal and external mission partners operating in CONUS and OCONUS locations. The candidate will obtain and maintain System Administrator and/or Network Administrator II functions and services in support of the agency and customers on Unclassified, Secret, and Top-Secret networks.

Responsibilities

• Monitor, manage, troubleshoot, fix/repair, install security patches, and communicate the health of the DTRA IT Server, Storage, and Network infrastructures to ensure continuous, secure, and efficient access to the full range of DTRA partners
• Provide the full range of support services required to manage the day-to-day operations and systems administration of the DTRA IT computing environment, ensuring reliable, secure, and efficient availability of the current and evolving DTRA IT services and capabilities
• Support the Network Operations and Security Center (NOSC) for the Agency on a 24x7x365 basis, in accordance with requirements for a Defense Threat Reduction Agency NOSC and appropriate DoD Directives
• Maintain real-time situational awareness of the DTRA IT Infrastructure and supported environments; lead restorative actions to ensure all networks, servers, network devices, and services remain operational and available
• Triage degradations and outages by isolating the issue, performing remediation and troubleshooting steps, escalating as needed, and following through to resolution
• Report and conduct triage with vendors, DoD, and Government agencies, including opening incident tickets with these organizations and providing critical data for triage
• Draft and send Outage Notification email reports for initial, updated, and resolved critical network events while adhering to established timelines for notification and Standard Operating Procedures
• Provide application support to various DTRA offices as designated in Service Level Agreements (SLA) with those offices
• Support Tier I–III system, networking, and engineering personnel to ensure network troubleshooting efforts
• Oversee real-time monitoring of global enterprise networks using DoD-approved tools (e.g., SolarWinds)
• Develop and enforce operational procedures, incident response workflows, and escalation protocols
• Interface with Mission Partners, DISA, Joint Forces, and Combatant Commands on network status, issues, and operational impacts
• Prepare and deliver operational briefs, after-action reports (AARs), and executive summaries to senior leadership
• Troubleshoot, resolve, and/or escalate technical issues based on ticket assignments, deskside or remotely, as necessary
• Correlate events and incidents for management of Information Technology (IT) Services
• Provide great and prompt customer service to DTRA personnel by assisting them with IT-related issues
• Document and communicate degradation of services or outage issues to customers and help with resolution
• Follow ITSM and ITIL processes to ensure quality of services and prompt resolution
• Utilize ServiceNow for queue and work management, ensuring assigned tickets stay within the program's AQL/SLA commitments and are properly documented

Qualifications

• BS degree and 8-12 years or Masters with 6-10 years of prior relevant experience in a network operations, help desk, or IT support role. Specific experience, education and training may be considered in lieu of degree
• Must possess an active Security+ or equivalent prior to start
• Must possess an active DoD TS/SCI at time of consideration
• Ability to work in a high-availability, fast-paced environment with attention to detail

Skills

• Proficient in Active Directory and managing user accounts and security groups for the agency
• Proficient in the ServiceNow Ticket system (creating incident tickets, reports, tasks, and change requests)
• Proficient in communication skills to all levels of government and contractor leadership
• Familiarity with monitoring tools (e.g., SolarWinds)
• Understanding of TCP/IP, DNS, DHCP, VPNs, firewalls, and network protocols
• Strong problem-solving and communication skills
• Oral and written communication for change procedures and management updates

Schedule

Nights (1800 – 0600 ET) the beginning of the week (every Sunday through Tuesday and every other Wednesday) on-site at Ft Belvoir (Bldg 6201 – DTRC), VA.

Pay

$92,300.00 - $166,850.00