Sr Network Engineer (Telecom)
About the role
We Power the Magic! That’s our motto at Disney Experiences Technology (DXT). Our team creates world-class immersive digital experiences for the Company’s premier vacation brands including Disney’s Parks & Resorts worldwide, Disney Cruise Line, Aulani, a Disney Resort & Spa, and Disney Vacation Club. We are responsible for the end-to-end digital and physical Guest experience for all technology & digital-led initiatives across the Attractions & Entertainment, Food & Beverage, Resorts & Transportation and Merchandise lines of business as well as other initiatives including MyDisneyExperience and Hey, Disney! This role sits in the Disney Cruise Line organization within Technology & Digital for Disney Experiences. It works closely with WDI and Enterprise Technology from across the company. The Senior Network Engineer-Telecom will report to the Manager, Network Engineering, DXT.
Responsibilities
- Design, deploy and support enterprise Cisco Collaboration architecture — CUCM, Unity Connection, IM&P, CUBE/voice gateways, and UCCX — across the DCL fleet, home ports and shore-based sites
- Serve as a technical escalation point and subject matter expert for complex voice, SIP trunking, and collaboration issues, partnering with network, security and shipboard engineering teams
- Lead design and execution of dial plans, call routing, SIP trunk architecture, and Quality of Service (QoS) profiles for media-dense voice environments
- Lead platform upgrades, migrations and technology refresh projects for telephony and collaboration systems, minimizing impact to 24x7 shipboard operations
- Define and drive technical standards, configuration baselines, and best practices for Cisco Collaboration platforms across