Sr. Network Engineer (Juniper Operating Systems)

About the role

This role has been designed as ‘Hybrid’ with a requirement that you will work on average 2 days per week from an HPE office. HPE is seeking a Senior Network Engineer to focus on Juniper operating networking systems. You will join a team of HPE Juniper experts to resolve internal and external customer problems and provide extensive, reliable feedback on root cause and future prevention techniques.

Responsibilities

• Handle high priority issues for a small subset of top HPE Juniper Networks customers on specific Juniper Networks products (MX, PTX, ACX).
• Build productive and collaborative trust-based relationships with the assigned accounts.
• Take ownership of high priority or sensitive customer issues and ensure prompt network services restoration and issue resolution to the customer’s satisfaction, using a systematic problem-solving approach.
• Work closely with various technical teams to ensure knowledge transfer of the customer’s networks, issues, teams, and solutions; keep management informed of all sensitive issues.
• Work with various technical teams within Juniper Networks and provide input on new products and feature improvements for reliability, availability, and serviceability.
• Work closely with Service Managers to support them in understanding technical issues and their resolution, and to drive high-profile technical escalations.
• Participate in customer conference calls and/or face-to-face customer meetings to discuss technical issues.
• Develop and maintain skills in core products and technologies, highlighting any need for training as the customer’s networks evolve.
• Contribute to technical documentation (White Papers, KB articles, Troubleshooting Guides) for internal and external use.
• Soundly document technical support issues using the available tools.
• Develop a “Can-Do” attitude and suggest ways to improve team performance and increase customer satisfaction.

Education and Experience

• Higher education (Bachelor’s or Master’s degree in electrical engineering, computer science, or equivalent).
• 6+ years of working experience in a network support role, including 3+ years supporting large IP networks.
• 4+ years supporting customers on-site and via phone; must be able to support a complex and high-profile customer base.
• Strong communication skills, including influencing and collaboration.
• Strong problem-solving skills applicable to large and complex network scenarios.
• Strong customer management and customer service skills.
• Excellent presentation skills.

Technical Skills

• Must-have: IP Networking basics (TCP/IP, Subnetting, IP Packet flow, OSI layers); Routing Technologies (OSPF, IS-IS, BGP, MPLS, RSVP-TE, L3VPN, L2VPN).
• Preferred: EVPN, SR-MPLS, SRV6.
• Working experience with Ixia/Spirent traffic generators, TCP replay tools, and network protocol analysis tools.
• Working experience with Linux, FreeBSD, and scripting languages (Shell, Python, Slax, Perl).

Location

Candidates will be working out of one of these locations: Sunnyvale, CA; Westford, MA; Houston, TX; or Herndon, VA on a hybrid schedule of at least 3 days in office.

Pay

The expected salary/wage range for this position is:

• Massachusetts: Annual Salary USD 120,000 – 228,000
• California: Annual Salary USD 120,000 – 243,000
• Texas & Virginia: Annual Salary USD 105,500 – 243,000

The listed salary range reflects base salary. Variable incentives may also be offered.