Sr. Network Engineer (Juniper Operating Systems)

About the role

This role has been designed as ‘Hybrid’ with a requirement that you will work on average 2 days per week from an HPE office. Candidates will be working out of one of these locations: Sunnyvale, CA, Westford, MA, Houston, TX, or Herndon, VA on a hybrid schedule of at least 3 days in office.

Responsibilities

• Handle high priority issues for a small subset of top HPE Juniper Networks customers on specific Juniper Networks products (MX, PTX, ACX).
• Build productive and collaborative trust-based relationships with the assigned accounts.
• Take ownership of high priority or sensitive customer issues and ensure prompt network services restoration and issue resolution to the customer’s satisfaction, by using a systematic problem solving approach.
• Work closely with various technical teams to ensure knowledge transfer of the customer’s networks, issues, teams, and solutions.
• Keep management informed of all sensitive issues.
• Work with various technical teams within Juniper Networks and provide input on new products and feature improvements for reliability, availability, and serviceability.
• Work closely with the Service Managers to support them in gaining a good understanding of the technical issues and their resolution, and support them in driving high profile technical escalations.
• Participate in customer conference calls and/or face to face customer meetings to discuss technical issues.
• Develop and maintain skills in core products and technologies, and highlight any need for training as the customers’ networks evolve.
• Contribute to technical documentation (White Papers, KB, Troubleshooting Guides) for internal and external use.
• Sound documentation of technical support issues using the available tools is an essential element of the role.
• Develop a “Can-Do” attitude and suggest ways to improve the team performance and increase customer satisfaction.

Requirements

• Higher education (Bachelor or Master degree in electrical engineering or computer science or equivalent).
• 6+ years of working experience in a network support role, 3 of these years spent supporting large IP networks.
• 4+ years supporting customers on site and via phone.
• Must be able to support complex and high profile customer base.
• Strong communication skills, including influencing and collaboration skills.
• Strong problem solving skills, applicable to large and complex network scenarios.
• Strong customer management and customer service skills.
• Excellent presentation skills.

Must-have Technical Skills

• IP Networking basics: TCP/IP, Subnetting, IP Packet flow, OSI layers.
• Routing Technologies: OSPF, IS-IS, BGP, MPLS, RSVP-TE, L3VPN, L2VPN.

Preferred Technical Skills

• Working knowledge of EVPN, SR-MPLS, SRv6.
• Working experience with Ixia/Spirent traffic generators, TCP replay tools and network protocols analysis tools.
• Working experience with: Linux, FreeBSD.
• Scripting languages: Shell, Python, Slax, Perl.

Benefits

• Comprehensive suite of benefits supporting physical, financial and emotional wellbeing.
• Programs for personal and professional development.
• Unconditionally inclusive work environment celebrating individual uniqueness.
• Flexibility to manage work and personal needs.

Pay

The expected salary/wage range for this position is:

• Massachusetts: Annual Salary USD 120,000 – 228,000
• California: Annual Salary USD 120,000 – 243,000
• Texas & Virginia: Annual Salary USD 105,500 – 243,000

The listed salary range reflects base salary. Variable incentives may also be offered.