Sr. Network Engineer (Juniper Operating Systems)

About the role

HPE is seeking a Sr. Network Engineer to focus on the Juniper operating networking systems. This person will join our team of HPE Juniper experts to effectively resolve our internal and external customer's problems and provide extensive and reliable feedback on root cause and future prevention techniques. We are seeking a senior level Network Engineer to apply their extensive experience supporting large-scale networks; as well as broad product knowledge in either routing, switching or security (firewalls). Your ability to troubleshoot network issues; diagnose critical and complex network issues; and learn your customer's infrastructure and technologies; are what bring you applause, success and thanks in the Support organization. Become part of a team that is well known for their technical expertise and ability to resolve customer problems in a highly effective and rewarding fashion. Customers expect and receive a "white glove" treatment and which is exemplified in the level of customer success seen in those customers supported by ARC(CFTS).

Responsibilities

• Handle high priority issues for small subset of top HPE Juniper Networks customers on specific Juniper Networks products(s) (MX, PTX, ACX).
• Build productive and collaborative trust-based relationships with the assigned accounts.
• Take ownership of high priority or sensitive customer issues and ensure prompt network services restoration and issue resolution to the customer's satisfaction, by using a systematic problem solving approach.
• Work closely with various technical teams to ensure knowledge transfer of the customer's networks, issues, teams, and solutions. Keep management informed of all sensitive issues.
• Work with various technical teams within Juniper Networks and provide input on new products and feature improvements for reliability, availability, and serviceability.
• Work closely with the Service Managers to support them in gaining a good understanding of the technical issues and their resolution, and support them in driving high profile technical escalations.
• Participate in customer conference calls and/or face to face customer meetings to discuss technical issues.
• Develop and maintain skills in his/her core products and technologies, and highlight any need for training as the customers networks evolve.
• Contribute to technical documentation (White Papers, KB, Troubleshooting Guides, ) for internal and external use.
• Sound documentation of technical support issues using the available tools is an essential element of the role.
• Develop a "Can-Do" attitude and suggest ways to improve the team performance and increase customer's satisfaction.

Qualifications

• Higher education (Bachelor or Master degree in electrical engineering or computer science or equivalent).
• 6+ years of working experience in a network support role, 3 of these years would be spent supporting large IP networks.
• 4+ years supporting customers on site and via phone. Must be able to support complex and high profile customer base.
• Strong communication skills, including influencing and collaboration skills, are a must.
• Strong problem solving skills, applicable to large and complex network scenarios.
• Strong customer management and customer service skills.
• Excellent presentation skills.

Required Technical Skills

• IP Networking basics: TCP/IP, Subnetting, IP Packet flow, OSI layers.
• Routing Technologies: OSPF, IS-IS, BGP, MPLS, RSVP-TE, L3VPN, L2VPN.

Preferred Technical Skills

• Working knowledge of EVPN, SR-MPLS, SRV6.
• Working experience with Ixia/Spirent traffic generators, TCP replay tools and network protocols analysis tools.
• Working experience with: Linux, FreeBSD, Scripting languages (Shell, Python, Slax, Perl).
• Strong problem solving skills, applicable to large and complex network scenarios.
• Strong customer management and customer service skills.
• Excellent presentation skills.

Benefits

• Comprehensive benefits suite supporting physical, financial and emotional wellbeing.
• Personal and professional development programs to help reach career goals.
• Unconditional inclusive work environment celebrating individual uniqueness.
• Flexibility to manage work and personal needs.

Pay

United States of America: Annual Salary USD 120,000 - 228,000 in Massachusetts // 120,000 - 243,000 in California // 105,500 - 243,000 in Texas & Virginia. The listed salary range reflects base salary. Variable incentives may also be offered.

Schedule

This role has been designed as 'Hybrid' with a requirement that you will work on average 2 days per week from an HPE office. Candidates will be working out of one of these locations: Sunnyvale, CA, Westford, MA, Houston, TX, or Herndon, VA on a hybrid schedule of at least 3 days in office.