Sr. Mortgage Loan Officer

Position Summary

The Senior Mortgage Loan Officer is responsible for assisting current and potentially new members with the mortgage loan process, including guiding them through the application, approval, and closing process. They recommend mortgage product options, explain terms based on the member's profile, and communicate with members, support staff, and management.

Principle Duties And Responsibilities

• Willingness and ability to exhibit Wellby Core Values every day.
• Works purposefully and is driven to provide the best team member experience.
• Meet with prospective Member borrowers.
• Request, review, and analyze Member applicant’s credit and financial data.
• Determine Member’s financing objectives and goals.
• Present the appropriate products and programs to the Member and explain guidelines.
• Discuss interest rate pricing as required.
• Identify appropriate opportunities to sell additional loan products.
• Collect all necessary supporting loan documentation as required to proceed the application through the loan process.
• Work with compliance and underwriting to ensure any outstanding loan conditions are met.
• Provide ongoing communication with the Member throughout the process, up to and including loan closing details and instructions.
• Ensure exceptional service experience for the Member throughout the mortgage application process.
• Comply with applicable consumer laws, regulations, company guidelines, etc.
• Achieve mutually agreed upon personal production goals determined by mortgage management.
• Prepare, complete, and submit required reporting requirements as determined by mortgage management.
• Work effectively in the organization’s loan origination system.
• Work to ensure accountability and compliance with all applicable laws and regulations concerning mortgage lending.
• Manage multiple loan submissions and meet required deadlines for each loan.
• Quickly and accurately complete basic math functions including common decimal fractions, and calculate rates and percentages.
• Drives to vendor locations, Wellby branch locations, and customers or members locations regularly.
• Perform other duties as assigned.

Knowledge, Skills, And Abilities (KSA)

• Knowledge of Wellby’s organizational functions and general operating policies and procedures.
• Knowledge of general office procedures and practices, business English, spelling, punctuation, and arithmetic.
• Knowledge of the personal computer, utilizing Microsoft Office Suite and other mortgage loan origination software.
• Knowledge and understanding of mortgage pricing and rate sheets.
• Knowledge and understanding of mortgage products and guidelines.
• Skilled in identifying and pursuing opportunities for business expansion within existing market, aiming to increase the credit union’s mortgage market share.
• Skilled in operating computer equipment and general office machines such as personal computers, copiers, projection equipment, audio/video, Microsoft Teams, Zoom Video Communications, and adding devices.
• Ability to communicate information and ideas so others will understand.
• Ability to work effectively across departments and achieve origination goals.
• Ability to work in a fast-paced team environment with exceptional member service skills.
• Ability to apply mortgage lending industry standards, laws, and regulations.
• Ability to input data accurately and efficiently into mortgage lending software systems and have a working knowledge of such systems.
• Ability to work under the stress of dealing with a wide range of personalities and monitor and review the many loan details and loan packages to ensure completeness and accuracy.
• Ability to efficiently understand and follow oral and written instructions, perform routine duties without close supervision, deal effectively with the public, and establish and maintain effective working relationships with other team members.
• Ability to coordinate several concurrent activities simultaneously.

Qualifications

• High School Diploma or equivalent required.
• Minimum seven (7) years of experience as a mortgage loan officer, or five (5) years as a loan officer and two (2) years of mortgage experience or as a loan officer assistant.
• Thorough understanding of conventional and government lending underwriting guidelines.
• Valid Texas Driver’s license or obtained within 30 days of hire.
• Must meet Wellby’s Loan Officer’s monthly minimum standards.

Complexity & Scope of Work

The team member will ensure policies, procedures, and programs are consistently administered, aligned with organizational goals, and are compliant with professional standards, state and federal regulatory requirements. The team member performs several routine and generally related tasks without supervisory direction. Tasks may occasionally have to be coordinated, integrated, and/or prioritized. Courses of action are determined by established procedures and/or their leader. The team member’s work is reviewed periodically for accuracy, completion, and compliance with the policies and procedures. The team member uses independent judgment in making decisions.

Physical Demands & Work Environment

• The physical demands and work environment characteristics described here represent those that must be met by a team member to successfully perform the essential functions of this position.
• Daily movements include sitting; standing, reaching, and grasping, operating computers and other office equipment, moving about the office; and attending possible onsite and offsite meetings.
• The ability to observe details at close range (within a few feet of the observer).
• The ability to occasionally lift items weighing up to 25 pounds across the office and load them onto shelves for various needs.
• The noise level in the work environment is usually moderate.
• The work involves the typical risks and discomforts associated with an office environment but is usually in an area that is adequately cooled, heated, lighted, and ventilated.