Sr Mobile Expert

Job Overview

Sr Mobile Expert are our most capable experts with a passion for delivering best-in-class customer service experience while also leveraging their retail expertise. Our company-owned Experience stores will be a destination for attracting new customers as well as providing the highest level of service to our existing customers. Sr Mobile Expert will have new systems and tools for solving all customer needs from research to resolution, as well as new products and a product roadmap built specifically for these locations. This store uniquely brings Team of Experts to life, where Experts and Leaders are working directly with peers in Customer Service and Engineering to create a one-stop to resolution for solving customer pain points. Sr Mobile Expert will receive one of a kind curated training and curriculum designed to enhance their expertise as well as provide ongoing development, resulting in an environment where they can best perform and grow. With a team-based culture that rewards and recognizes contribution to experience as well as store results, Sr Mobile Expert will be uniquely set up for success to deliver the BEST sales and service experiences in a customer's lifetime.

Job Responsibilities

• Sells appropriate products, features, and services based on customer needs.
• Resolves customer pain points in one interaction utilizing in-store systems and digital tools.
• Completes ongoing training to keep current and develop knowledge and skills to act as SME in all things T-Mobile.
• Consistently leverages digital tools in interactions and onboarding.
• Works collaboratively to build and contribute to a culture of sales and service.

Education and Work Experience

• High School Diploma/GED (Required)
• Retail: 12+ mos. Neighborhood Mobile Expert (Preferred)
• Care: Elite Expert, Account Care (Preferred)
• Care: Elite Expert, Technical Care (Preferred)

Knowledge, Skills and Abilities

• Communication (Required)
• Critical Thinking (Required)
• Customer Service (Required)
• Multitasking (Required)
• Product Knowledge (Required)
• Sales (Required)
• Task Management (Required)
• Teamwork Orientation (Required)
• Troubleshooting (Required)

Qualifications

• At least 18 years of age
• Legally authorized to work in the United States

Benefits

• Hospitality: Competitive hourly base pay of $29.00 per hour, plus annualized incentive target of $7,200
• Stock: Access to annual stock grants
• Training: Ongoing training and development opportunities
• Health: Medical, dental, and vision insurance
• Financial: Flexible spending accounts, 401(k) plan
• Family: Paid time off, up to 12 paid holidays, parental and family leave, family building benefits, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance
• Personal: Commuter and transit programs, mobile service & home internet discounts, pet insurance

Travel

• Travel Required: No

DOT Regulated

• DOT Regulated Position: No

Safety Sensitive Position

• Safety Sensitive Position: No

Pay

• Hourly Base Pay: $29.00
• Annualized Incentive Target: $7,200

Schedule

• No specific schedule provided