Sr Mobile Expert

Job Responsibilities

- Sells appropriate products, features, and services based on customer needs. - Resolves customer pain points in one interaction utilizing in-store systems and digital tools. - Completes ongoing training to keep current and develop knowledge and skills to act as SME in all things T-Mobile. - Consistently leverages digital tools in interactions and onboarding. - Works collaboratively to build and contribute to a culture of sales and service.

Education

- High School Diploma/GED (Required)

Work Experience

- Retail: 12+ months Neighborhood Mobile Expert (Required) - Care: Elite Expert, Account Care (Required) - Care: Elite Expert, Technical Care (Required)

Knowledge, Skills and Abilities

- Customer Service: Strong customer service skills: Passion, integrity, and energy necessary to create and dynamic work environment necessary to deliver a world class shopping experience (Required) - Retail Sales: Retail experience in high volume environment and ability to work in varied environments (Required) - Detailed Organization: Strong organization, multi-tasking, versatility, communication, and attention to detail (Required) - Training: Acclimate local Retail Sales Associates and Partner Sales Associates to unique event environment (Required) - Mathematics: Consistent accuracy with basic math and proficient use of a calculator is required (Required) - Success in resolving sales and customer service pain points. (Preferred) - Consistently performs above company average in sales metrics. (Preferred) - Demonstrated system and tool knowledge with the ability and aptitude to learn new skills. (Preferred) - Strong problem-solving skills and ability to handle customer escalations with a calm and professional demeanor. (Preferred) - Demonstrated ability to work in a fast-paced environment and handle multiple priorities simultaneously. (Preferred) - Passionate about people, teams, and our Un-carrier values. (Preferred) - Pass certification and quarterly re-certification process. (Required)

Licenses and Certifications

• At least 18 years of age • Legally authorized to work in the United States

Travel

Travel Required (Yes/No): No

Safety Sensitive Position

DOT Regulated Position (Yes/No): No Safety Sensitive Position (Yes/No): No

Pay

All employees at T-Mobile, are guaranteed to earn $20/hour inclusive of base pay and incentives. And since we are ALL owners, EVERY employee at T-Mobile is eligible for an Annual Stock Grant.

Benefits

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com.