Sr Mobile Expert

About the role

Sr Mobile Experts are our most capable experts with a passion for delivering best-in-class customer service experience while also leveraging their retail expertise. Our company-owned Experience stores serve as a destination for attracting new customers and providing the highest level of service to existing customers. Sr Mobile Experts will have access to new systems and tools for solving all customer needs from research to resolution, as well as new products and a product roadmap built specifically for these locations. This store uniquely brings Team of Experts to life, where Experts and Leaders collaborate directly with peers in Customer Service and Engineering to create a one-stop resolution for solving customer pain points. Sr Mobile Experts receive curated training and curriculum designed to enhance expertise and provide ongoing development, resulting in an environment where they can best perform and grow. With a team-based culture that rewards and recognizes contributions to experience and store results, Sr Mobile Experts are uniquely set up for success to deliver the best sales and service experiences.

Responsibilities

• Sells appropriate products, features, and services based on customer needs.
• Resolves customer pain points in one interaction utilizing in-store systems and digital tools.
• Completes ongoing training to keep current and develop knowledge and skills to act as SME in all things T-Mobile.
• Consistently leverages digital tools in interactions and onboarding.
• Works collaboratively to build and contribute to a culture of sales and service.

Education and Work Experience

• High School Diploma/GED (Required)
• Retail: 12+ months (Preferred)
• Care: Elite Expert, Account Care (Preferred)
• Care: Elite Expert, Technical Care (Preferred)

Knowledge, Skills and Abilities

• Communication (Required)
• Critical Thinking (Required)
• Customer Service (Required)
• Multitasking (Required)
• Product Knowledge (Required)
• Sales (Required)
• Task Management (Required)
• Teamwork Orientation (Required)
• Troubleshooting (Required)
• At least 18 years of age
• Legally authorized to work in the United States

Pay

• Hourly Base Pay: $30.00
• Annualized Incentive Target: $7,200
• All employees at T-Mobile are guaranteed to earn $20/hour inclusive of base pay and incentives.
• Every employee at T-Mobile is eligible for an Annual Stock Grant.

Benefits

• Medical, dental and vision insurance
• Flexible spending account
• 401(k) with employee stock grants and employee stock purchase plan
• Paid time off and up to 12 paid holidays (about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually)
• Paid parental and family leave
• Family building benefits
• Back-up care and enhanced family support
• Childcare subsidy
• Tuition assistance and college coaching
• Short- and long-term disability
• Voluntary AD&D coverage, accident coverage, life insurance, disability insurance, and long-term care insurance
• Mobile service & home internet discounts
• Pet insurance
• Access to commuter and transit programs