Sr Mission Communication Spec (Data)

About the role

Mission Support and Test Services, LLC (MSTS) manages and operates the Nevada National Security Site (NNSS) for the U.S. National Nuclear Security Administration (NNSA). Our MISSION is to help ensure the security of the United States and its allies by providing high-hazard experimentation and incident response capabilities through operations, engineering, education, field, and integration services and by acting as environmental stewards to the Site’s Cold War legacy. Our VISION is to be the user site of choice for large-scale, high-hazard, national security experimentation, with premier facilities and capabilities below ground, on the ground, and in the air.

Responsibilities

• Develop and design system architecture based on requirements, scalability, reliability, and performance.
• Troubleshoot the building, installation, configuration, operation, documentation, and maintenance of mission response infrastructure equipment, software, hardware, video teleconference (VTC), audio-visual and next generation communications kits.
• Implement plan and design of infrastructure components such as servers, storage networking, applications, and services required to support systems.
• Provide technical support to end-users by troubleshooting hardware and software issues, resolving technical problems, and assisting with system configurations and installations.
• Maintain the integrity and availability of Directory Services for identity and access management.
• Perform data entry (Footprints, WASP, SolarWinds, etc.), phones, customer requests, and ticketing workflow in the ECN Network Operations Center (NOC).
• Interface with vendors and customers as required.
• Support National Emergency Response group’s emergency response drills, exercises and real world events through on-call availability and travel via commercial and military aircraft when required, and provide reachback to the Home Team.
• Familiar with current satellite, voice, video teleconference, data communications, and/or cybersecurity policies and practices.
• Travel as part of an installation or restoration team when directed.

Qualifications

• Bachelor’s degree in a computer-related field or equivalent training and experience and at least 5 years of related experience.
• Knowledge of technical principles, theories, standards, practices and procedures.
• Working knowledge of Microsoft Windows environment and Microsoft Office desired.
• Experience in communications, business, project management or related discipline.
• Working knowledge of data entry, computerized maintenance management systems, call center or network operation center, or IT service management systems.
• Excellent oral and written communication skills with proficiency in composition, proofreading, grammar, spelling and punctuation.

Location and Schedule

The position is located at the Remote Sensing Laboratory, Nellis (RSLN) on Nellis Air Force Base in Las Vegas, Nevada. Work schedule for this position will either be 4/10s, 9/80, or 5/8s (management discretion).