Sr. Microsoft 365 Platform Engineer

Primary Purpose

Tapestry is seeking a Sr. Microsoft 365 Platform Engineer to strengthen and scale our Microsoft 365 support and engineering capabilities. This role will serve as a technical leader within the M365 ecosystem, providing expert-level support, driving governance and security best practices, and partnering closely with business stakeholders to enable productivity and collaboration across the organization. The Sr. Microsoft 365 Platform Engineer will play a critical role in shaping the M365 roadmap, ensuring platform stability, improving adoption, and delivering a high-quality support experience. This position is key to maintaining continuity, advancing our data governance posture, and evolving our support model to meet growing business needs.

Responsibilities

• Serve as the senior technical authority for the Microsoft 365 platform, including Exchange Online, SharePoint Online, OneDrive, Teams, Entra ID (Azure AD), Intune, Purview, and Power Platform.
• Design, implement, and maintain scalable M365 solutions aligned with security, compliance, and governance standards.
• Lead complex troubleshooting efforts and provide Tier 3/4 escalation support for M365-related issues.
• Proactively identify platform risks, performance issues, and opportunities for optimization.
• Define and enforce M365 governance models, including data lifecycle management, retention policies, sensitivity labels, and access controls.
• Partner with Security, Legal, and Compliance teams to ensure alignment with regulatory and organizational requirements.
• Improve and maintain the organization's data governance and information protection posture using Microsoft Purview and related tools.
• Contribute to and help execute the long-term M365 roadmap, aligning platform capabilities with business objectives.
• Evaluate new Microsoft features and services, making recommendations for adoption and rollout.
• Drive standardization and best practices across collaboration, identity, and endpoint management.
• Act as a trusted advisor to business users and IT stakeholders, providing clear guidance and solution-oriented recommendations.
• Deliver responsive, high-quality support while balancing operational needs with strategic initiatives.
• Collaborate with Service Desk and other IT teams to improve support processes, documentation, and knowledge transfer.
• Provide technical guidance and mentorship to engineers, administrators, and support staff.
• Develop and maintain technical documentation, standards, and runbooks.
• Support training and enablement efforts to increase adoption and effective use of M365 services.

Requirements

• 7+ years of experience in IT, with 5+ years of hands-on Microsoft 365 engineering experience.
• Deep expertise across core M365 workloads (Exchange, SharePoint, Teams, Entra ID, Intune).
• Strong understanding of identity, authentication, conditional access, and modern endpoint management.
• Proven experience designing and implementing governance, compliance, and security controls in M365.
• Demonstrated ability to lead complex technical initiatives and influence platform strategy.
• Excellent communication skills with the ability to translate technical concepts for non-technical audiences.

Preferred Qualifications

• Microsoft certifications (e.g., Microsoft 365 Enterprise Administrator Expert, Security Administrator, or equivalent).
• Experience with PowerShell automation and Power Platform (Power Automate, Power Apps).
• Experience supporting enterprise-scale M365 environments.
• Prior experience acting as a technical lead or senior escalation point.

Competencies

• Courage: Doesn't hold back anything that needs to be said; provides current, direct, complete, and "actionable" positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.
• Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
• Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
• Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn't upset when things are up in the air; doesn't have to finish things before moving on; can comfortably handle risk and uncertainty.
• Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
• Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
• Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.

Manager Competencies

• Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.
• Developing Direct Reports and Others: Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each person's career goals; constructs compelling development plans and executes them; pushes people to accept developmental moves; will take on those who need help and further development; cooperates with the developmental system in the organization; is a people builder.
• Building Effective Teams: Blends people into teams when needed; creates strong morale and spirit in their team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.

Pay & Benefits

Base Pay Range: $130,000.00-$140,000.00

Benefits include: Medical insurance, Dental insurance, Vision insurance, 401(K), Paid Paternity and Maternity leave, Commuter Benefits, Disability insurance, and Tuition assistance.