Sr Mgr Talent Programs and Delivery

Core Responsibilities

• Lead and develop PCG’s facilitator and instructor community, ensuring consistent quality, engagement, and effectiveness across all learning experiences.
• Oversee a facilitation structure that includes leaders and supervisors responsible for delivery excellence and execution at scale.
• Establish clear standards for facilitation, including preparation, delivery, participant experience, and follow-through.
• Build a strong facilitator bench through coaching, feedback, and clear expectations for performance and impact.
• Lead a team of instructional designers and learning experience designers to create practical, relevant, and high-impact learning solutions.
• Ensure all programs are designed for real application—clear, actionable, and directly aligned to how work gets done at PCG.
• Drive consistency in design standards, tools, and development approaches across all programs.
• Partner with Talent Architecture to translate competencies, success profiles, and frameworks into usable learning experiences without owning the frameworks themselves.
• Own end-to-end execution of enterprise learning programs, from development through delivery and ongoing iteration.
• Ensure programs are delivered with clarity, speed, and measurable impact—not unnecessary complexity.
• Establish feedback loops to continuously improve content, delivery, and participant experience.
• Balance enterprise scalability with field relevance, ensuring programs work in real operating environments.
• Translate business needs into practical learning solutions that drive measurable outcomes.
• Lead a multi-layered team structure that includes design, delivery, and supervisory roles, ensuring clarity in accountability and performance expectations.
• Coach and develop leaders within the team to strengthen both capability and consistency.
• Simplify and streamline team structure over time, including consolidating facilitation leadership to improve focus and execution.
• Ensure effective coordination across “create” and “deliver” functions to reduce friction and increase speed.

Required Qualifications & Experience

• Bachelor’s degree in Organizational Development, Education, Business, or a related field.
• Significant leadership experience in learning, training, operations, or a related function.
• Strong leadership, coaching, and communication skills.
• Ability to translate business needs into practical, actionable solutions.

Preferred Experience

• In instructional design, facilitation, or learning program leadership.
• OR significant business leadership experience with strong capability-building and development exposure.
• Experience building or leading facilitator/instructor communities or frontline training environments.
• Familiarity with competency-based development, onboarding, or workforce capability programs.
• Experience operating across functions (e.g., talent, operations, HR, or field leadership).

Benefits

• Competitive pay
• Incentive bonus plan
• Employee stock ownership plan (ESOP)
• 401(k) retirement savings plan with match
• Medical, prescription drug, dental, and vision insurance plans with flexible spending account option
• Life insurance, AD&D, and disability benefits
• Employee assistance program (EAP)
• Flexible paid time off policy and paid holidays

Pay

TBD

Schedule

TBD

Skills

N/A

Qualifications

N/A

Benefits

• Medical, prescription drug, dental, and vision insurance plans with flexible spending account option
• Life insurance, AD&D, and disability benefits
• Employee assistance program (EAP)
• Flexible paid time off policy and paid holidays

Pay

TBD

Schedule

TBD

Skills

N/A

Qualifications

N/A