Sr Mgr Service Scheduling

Supervisory Organization: AVP Service Planning & Dev
Country: United States of America
Address: 1401 PACIFIC AVE, DALLAS, TX 75202
FLSA: Exempt

About the Role

Manages the scheduling of all bus and rail service operated by DART and its contractors to assure attainment of DART's on-time performance and cost efficiency goals; oversees the vehicle blocking and runcutting processes in accordance with established standards and guidelines, providing for cost effective utilization of manpower and revenue vehicles; provides for the supervision and development of a professional staff of schedule analysts, as well as support positions.

Responsibilities

• Manages and oversees all staff, consultants, and data collection efforts necessary to support the scheduling of equipment and manpower to assure effective utilization of available resources; supports the projection of future requirements for equipment and manpower.
• Oversees the implementation, maintenance, and daily use of computer scheduling software systems necessary to support the efficient development of bus/rail schedules and operator runcuts, and rosters.
• Manages the production of scheduling databases to support a variety of customer information and operator/payroll management functions within the organization.
• Manages the production of the operator route guides and detailed operating instructions for the Transportation Department.
• Analyzes existing bus schedules and runtimes to assure schedules meet on-time performance and cost-effectiveness objectives.
• Oversees development of schedule modifications and new schedules to support the implementation of new routes and services and to achieve required reliability and efficiency of transit service.
• Directs, supervises, and evaluates the performance of work of staff members to ensure compliance with work programs, timelines, and budgets.
• Responsible for the analysis of service and scheduling projects to determine status, compliance with requirements, cost-effectiveness, and timelines. Makes changes or modifications to ensure compliance with established project objectives.
• Performs technical review of projects and prepares technical reports and correspondence.
• Remains current on new industry trends, methods, and technology. Makes formal presentations to management as required to communicate project(s) performance.
• Develops, submits for approval, and monitors project and contract budget(s) and takes action to correct variances; participates with periodic budget reviews.
• Prepares a variety of reports for management review.
• Performs other related duties as assigned.

Requirements

• Bachelor’s degree from an accredited college or university in Urban Planning, Transportation Planning/Engineering, Public Administration, Business, or a related field.
• Seven (7) years of progressively responsible experience in transit operations and scheduling, with at least three (3) years of experience supervising transit scheduling personnel.
• Pass a physical (medical) examination that includes a drug screen in order to operate DART non-revenue vehicles.

Skills

• Knowledge of budget development/analysis and operational cost factors.
• Proficiency in PC software applications including Microsoft Office or other related software.
• Analytical and creative problem-solving skills to address complex interpersonal, technical, and administrative issues.
• Customer-focused mindset with dedication to meeting expectations and requirements of internal and external customers.
• Strong written communication skills, able to convey messages effectively in various settings.
• Conflict resolution and negotiation skills; ability to find common ground and foster cooperation.
• Team leadership and development; ability to build morale, share wins, and create a sense of belonging.
• Ability to scope tasks and projects accurately, set objectives, and measure performance against goals.
• Strong problem-solving skills with the ability to analyze complex situations and identify hidden issues.
• Ability to read and interpret complex materials such as technical manuals and engineering blueprints.

Working Conditions

Works in an environment with minimal exposure to dust, noise, or temperature. May be moderately exposed to unpleasant working conditions (e.g., dust, noise, temperature, weather, petroleum products, and chemicals) while visiting DART's operating facilities, assuming all safety policies, precautions, and protective measures are followed.

Pay

Pay Range: $86,922.00 - $143,421.00