Sr Mgr DT - Digital Product Design

Description

The Senior Manager, Digital Product Design plays a pivotal role in shaping the next generation of intelligent, seamless digital travel experiences across United Airlines' digital ecosystem. This leader will drive the design vision for connected, AI-powered experiences across all digital channels including the United mobile app, united.com, in-flight personal device touchpoints, and other emerging touchpoints across the customer journey.

Qualifications

• Bachelor's degree in a relevant field preferred (Human-Computer Interaction, User Experience, Design)
• 7+ years of relevant UX experience - interaction design experience required
• 5+ years digital interaction design experience required
• 3+ years supervisory experience required
• Experience in human-factors, user experience design, service design or a related design discipline
• Proven experience leading and mentoring a cross-functional UX team across multi-channel digital product initiatives, including desktop, mobile web, mobile app, and emerging touchpoints
• Expertise in crafting AI-driven, future-state travel and retail experiences, leveraging data and insights to anticipate customer needs and drive intelligent, personalized interactions
• Deep understanding of user-centered design, service design, and omnichannel experience principles, with the ability to translate strategy into scalable, human-centered solutions
• Strong track record of shaping experience roadmaps, optimizing resources and deliverables, and ensuring designs are adaptable to meet evolving business and customer needs
• Skilled in strategic research and data-informed decision-making, with expertise in identifying the right type and timing of research across the product lifecycle
• Demonstrated ability to communicate design vision, articulate rationale, and influence stakeholders, aligning teams around strategy, business goals, and customer outcomes
• Advanced understanding of visual and interaction design for web and mobile, with the ability to innovate while maintaining clarity, usability, and brand integrity
• Experience coordinating, prioritizing, and delivering multiple projects in a fast-paced, high-impact environment, balancing strategy and execution with agility
• Proven success in e-commerce or digital travel/retail experiences, driving measurable impact and innovation across the customer journey
• Experience working as a mentor to other interaction designers, developing their skills and potential
• Experience presenting and articulating work to team members, peers, and clients

Preferred Qualifications

• Master's degree
• 8+ years of visual or interaction design experience preferred
• 5+ years supervisory experience managing UX team inside an e-commerce space preferred
• 8+ years of digital product interaction design experience preferred
• 5+ years leadership experience managing a multidisciplinary design team (including strategists, research and interaction designers) inside an e-commerce space
• E-commerce experience (B2C)
• Airline and travel related experience
• 3 or more years experience in iOS based applications

Pay

The base pay range for this role is $140,600.00 to $183,108.00. The base salary range/hourly rate listed is dependent on job-related, factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards.

Benefits

• Medical
• Dental
• Vision
• Life
• Accident & Disability
• Parental Leave
• Employee Assistance Program
• Commuter
• Paid Holidays
• Paid Time Off
• 401(k)
• Flight Privileges

About the Role

Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network. Come join us to create what's next. Let's define tomorrow, together.