Sr. Mgr, Business Operations Mgmt

The group you’ll be a part of

The Business Development and Sales Operations (BDSO) organization supports Lam’s Global Customer Operations (GCO) team by enabling customer success, profitable growth, and predictable business execution. Within BDSO, the Sales Systems and Digital Transformation teams deliver scalable CRM sales system capabilities, process improvements, data and reporting solutions, and user enablement that help global sales, account teams, product groups, and business leaders work more efficiently and make faster, better-informed decisions. You will be part of the BDSO exciting Digital's transformation team.

What You’ll Do

• Validate current state processes, procedures, standards, and business rules
• Work cross-functionally to map current state processes, procedures, standards, and business rules
• Drive continuous process improvements to help the operations scale in alignment with company strategy
• Aprove changes to business rules, processes, and policies
• Assess data and confirm analysis results
• Establish measurable goals that are aligned with Digital Transformation objectives
• Support business priorities and dependencies to create the business roadmaps
• Provide and validate business requirements and deliverables as they pertain to their area of expertise/workstream
• Contribute to business process re-engineering, change management approach & engagement
• Support the systems that will be implemented to support the processes

Who We’re Looking For

• Possess end-to-end process expertise in CPQ (Configure, Price, Quote), CRM, and order to cash processes
• Be a strategic, self-driven global collaborator
• Trusted representative and voice for the business unit in corporate settings
• Demonstrated customer-centric change leadership capability
• Proficient at change communication with a global engagement mindset
• Bachelor's/Master's with 10 years of industry experience with CRM platforms such as Microsoft Dynamics, Salesforce, or SAP CRM (semiconductor industry is a plus)

Preferred Qualifications

• CRM and Sales Systems: Hands-on experience with CRM platforms such as Microsoft Dynamics, Salesforce, or SAP CRM; Microsoft Dynamics experience is preferred
• Business Analysis Skills: Experience gathering requirements, writing user stories and acceptance criteria, documenting processes, mapping workflows, and translating business needs into system requirements
• Experience: >10 years in business analysis, CRM systems, sales operations, enterprise applications, or digital transformation programs
• Process and Data: Strong understanding of sales processes, opportunity management, pipeline management, CRM adoption, data quality, reporting, dashboards, master data management, and enterprise data governance
• Delivery and Testing: Experience supporting Agile or Scrum delivery, backlog grooming, sprint planning, UAT, defect management, release readiness, business sign-off, and post-launch hypercare
• Communication: Strong analytical and communication skills, with the ability to explain complex business and technical topics clearly to internal and external audiences
• Tools: Familiarity with Power BI, SharePoint, Jira Service Management, Confluence, Azure DevOps, or similar collaboration and reporting platforms
• Change Management: Experience creating training materials, release communications, user guides, and adoption support for business users