Sr. Mgr, Business Operations Mgmt

The group you’ll be a part of

• The Global Customer Operations Group brings industry insights and experience to help our customers deliver on their technology roadmaps. We work tirelessly to earn the trust of our customers, because we know that working closely together leads to the highest quality outcomes.

About the role

Leads process improvement initiatives through the disciplined use of measurements, accountability, analysis and discussion of process alternatives in order to arrive at best practices. Plans, manages, and controls the activities of a team that provides operational support for a business segment, group or team. Brings expertise or identifies subject matter experts in support of multi-functional efforts in process improvement, data capture and analysis, infrastructure support, tool ownership and compliance with procedures, etc. Advises business groups by providing strategic direction to initiative prioritization, integration and resource application. Ensures that policies and procedures align with corporate vision. Selects, develops, and evaluates personnel ensuring efficient operation of the function.

Responsibilities

Decision for escalation and report to executives with high level summary based on PS&DMP
Designs, implements, and improves systems and business processes to support the company’s operational priorities
Operates the primary system interfaces and portals to the global customer-facing organizations
Targets factory-driven change management processes that customers view as most trusted in the industry: timely and complete to minimize disruptions for our customers
Works collaboratively across organizations and senior management to manage, communicate, and assess impact to tool shipments and customer experience
Works closely with internal customers, colleagues, and other stakeholders and provides expertise in identifying, evaluating, and developing business process procedures
Recommends changes to policies and establishes procedures that will deliver improvements and efficiencies
Acts as single point of contact to manage factory change communication and customer impacts
Investigates customer configuration quality issues and determines appropriate root cause and corrective actions (RCCA) to prevent future non-conformance
Manages customer HVM quotation program and supports Global Operations demand planning initiatives
Leads cross-functional teams (CFT)

Requirements

• Bachelor’s degree or equivalent with 6-8 years of management experience. An advanced degree preferred.

Qualifications

• We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.
• Lam Research (“Lam” or the “Company”) is an equal opportunity employer. Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws.

Skills

• Strong leadership and decision-making skills
• Excellent organizational and project management skills
• Ability to work effectively in a team environment
• Experience with process improvement methodologies
• Knowledge of customer relationship management tools

Benefits

• Comprehensive benefits package including health insurance, retirement plans, and paid time off
• Flexible work arrangements including remote work options
• Professional development opportunities and training programs
• Employee recognition and rewards programs

Pay

Salary CA San Francisco Bay Area Salary Range for this position: $137,000.00 - $287,000.00. The above salary range for this position is relevant to applicants that reside or work onsite in the California, San Francisco Bay Area only. Salary offers will depend on factors that include the location you work from, your level, education, training, specific skills, years of experience and comparison to other employees already in this role. Actual salary may vary from salary offered due to numerous factors including but not limited to unpaid time off, unpaid leave, company mandated shutdown, and other relevant factors.

Schedule

Our hybrid roles combine the benefits of on-site collaboration with colleagues and the flexibility to work remotely and fall into two categories – On-site Flex and Virtual Flex. 'On-site Flex' you’ll work 3+ days per week on-site at a Lam or customer/supplier location, with the opportunity to work remotely for the balance of the week. 'Virtual Flex' you’ll work 1-2 days per week on-site at a Lam or customer/supplier location, and remotely the rest of the time.