Sr. Medical Assistant Certified - Primary Care - Cinco Ranch

About the role

At Houston Methodist Primary Care Group, the Senior Medical Assistant Certified (Sr. MA) functions as an expert, demonstrating highly competent knowledge in advanced examinations and treatments. The Sr. MA performs delegated medical‑assistant level tasks under the direct supervision of a Physician and/or Registered Nurse for assigned patient populations, providing high‑quality support of patient care and services. This position oversees appropriate scope of practice (e.g., Hand Hygiene Validator, EMR super‑user), assists with patient examinations, procedures, diagnostic studies, treatment, and dressing changes, and performs general administrative duties in accordance with CLIA, HIPAA, NCQA, government standards, and company policies. Additional responsibilities include scheduling patient appointments, ensuring medical necessity compliance, verifying eligibility for care, and serving as a preceptor and clinical resource to other Medical Assistants.

FLSA status: Non‑exempt

Qualifications

• Education: High School diploma or equivalent (GED, verification of homeschool equivalency, partial or full completion of post‑secondary education, etc.).
• Experience: Five years medical assistant experience with highly complex, chronic disease management or in a specialty discipline.
• Licenses and certifications: Required – Certified Medical Assistant through AAMA, NAHP, NCCT, NHA or Registered Medical Assistant or EMT and BLS (Basic Life Support) or Instructor (AHA). Preferred – CPT – Certified Phlebotomy Technician (ACA).

Skills and abilities

• Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through ongoing assessments.
• Sufficient proficiency in speaking, reading, and writing English for essential functions, especially those impacting patient or employee safety.
• Ability to communicate effectively with patients, physicians, family members, and co‑workers with a customer‑service focus and positive language principles.
• Knowledge of medical practice, patient care, examinations, diagnostic and treatment procedures, and medical equipment.
• Skill in developing and maintaining clinical quality assurance and accurate medical records.
• Learning attitude toward solving problems, using good reasoning and judgment.
• Provide safe, patient‑centered, compassionate, and competent care.
• Proficient computer skills for documentation and work‑related purposes.
• Completes required continuous training and education, including department‑specific requirements; maintains current certifications.
• Ability to establish and maintain effective working relationships with patients, medical staff, coworkers, and the public.
• Ability to work collaboratively in a team situation.
• Understanding of the patient population as it relates to the clinical disease process.
• Demonstrates advanced assessment competencies appropriate for level of practice.

Essential functions

People

• Role models and promotes a positive work environment that actively assists the interprofessional care team to achieve optimal department results.
• Leads and initiates problem resolution within the work unit.
• Facilitates teamwork by anticipating the need for assistance and responding positively to requests.
• Collaborates with all members of the interprofessional health‑care team by actively communicating and reporting pertinent patient‑care information comprehensively.
• Teaches peers to think critically by verbally expressing rationale for decisions and follows up consistently.
• Facilitates open, professional communication to achieve mutual understanding, role‑modeling by example.
• Independently executes duties of preceptor, serves as a clinical resource, guiding and mentoring colleagues to provide optimal patient care.
• Provides structured feedback with examples.

Service

• Provides care to patients visiting the clinic under direct supervision of a Physician, Registered Nurse, or clinic leadership.
• Completes pre‑visit planning workflow prior to the visit, including obtaining or requesting appropriate documentation.
• In collaboration with the provider team, anticipates the needs of the specific patient population.
• Communicates with patients, obtains and documents vital signs, chief complaint, performs medication review, and discusses/reviews medical and social history as appropriate.
• Documents care administered, diagnostic measurements, treatments, and procedures in the electronic medical record (EMR) per established policies.
• Follows up with patients to ensure compliance with recommendations, medications, lab/x‑ray results, special visits, PCP visits, dieticians, diabetes educators, etc.
• Ensures patient utilization and activation of MyChart.
• Provides care coordination with hospital, ED, consulting physicians, and community resources as appropriate, handling patient inquiries.
• Role models behaviors and skills through peer‑to‑peer accountability to improve department patient‑satisfaction scores.

Quality / Safety