Sr. Media Specialist TAM, AWS Enterprise Support, Strategic Industries

About the role

Media Specialist TAMs work across all AWS Elemental media products and CloudFront to apply their product knowledge to key customer projects during the specification, development, deployment, and acceptance phases to deploy video workflows. Media Specialist TAMs collaborate closely with Media Specialist Solutions Architecture (SA) teams in AWS Sales to understand customer needs and design relevant media solutions, then work with customers to move those solutions from conceptual design to long-term production operations.

When customized solutions are needed, the Media Specialist TAM may also work with AWS Professional Services by representing the operational needs of the customer and aligning with the capabilities of AWS Support. While a software development background is not required, it is valuable in helping understand complex customer needs and drive software solutions.

Media Specialist TAMs take ownership of the long-term operational health of their deployed solutions and contribute significantly to the overall success of their assigned customers. They work closely with AWS Support TAMs, who have overall TAM responsibility for AWS Enterprise Support customers. Most importantly, Media Specialist TAMs provide ongoing support and deep domain-focused guidance throughout the lifespan of the customer.

Note: This role requires the ability to work out of an AWS office in Herndon, VA, Pittsburgh, PA, New York, NY, or Atlanta, GA.

Responsibilities

• Complete the onboarding and off-boarding requirements of assigned key customers.
• Own customer health dashboards for media workflows, working closely with AWS TAMs and Technical Project Managers where assigned.
• Work across AWS Elemental products and with AWS Solutions Architects to define detailed customer project requirements and scope feature tickets.
• Interface with customer project managers and technical owners to understand requirements and deliver product releases.
• Collaborate with Product Managers to prioritize customer requirements, advocating for the customer.
• Work with Engineering managers to ensure delivery of product features to meet customer requirements.
• Advocate, specify, and own the availability of customer test environments either at AWS or customer locations.
• Verify implemented product features and test multi-product customer project workflows.
• Communicate with customers and internally across, up, and down customer organizations.
• Mentor junior Media Specialist TAMs and Engineers.
• Define and implement team-level metrics and processes.

Requirements

• 5+ years of design/implementation/operations/consulting with distributed applications experience.
• 5+ years of technical engineering experience.
• 4+ years of technical project management, technical account management, or professional services consulting experience that includes customer-facing responsibilities.
• 2+ years of experience (and demonstrated credibility) working in a technical role within a software engineering-focused business.

Preferred Qualifications

• Experience in a 24x7 operational services or support environment.
• Experience in an internal enterprise or external customer-facing environment as a technical lead.
• Video processing technologies (MPEG2 / AVC / HEVC / MPEGTS).
• Adaptive bitrate video streaming and delivery technologies.
• Experience with Amazon Web Services or other cloud providers in a 24x7 operational services or support environment.

Pay

• USA, GA, Atlanta: $153,600.00 - $207,800.00 USD annually
• USA, NY, New York: $169,000.00 - $228,600.00 USD annually
• USA, PA, Pittsburgh: $153,600.00 - $207,800.00 USD annually
• USA, VA, Herndon: $153,600.00 - $207,800.00 USD annually

Benefits

• Sign-on payments and restricted stock units (RSUs).
• Comprehensive health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance, and optional supplemental life plans).
• Employee Assistance Program (EAP) and Mental Health Support.
• Medical Advice Line.
• Flexible Spending Accounts.
• Adoption and Surrogacy Reimbursement coverage.
• 401(k) matching.
• Paid time off and parental leave.

Learn more about our benefits at amazon.jobs/en/benefits.