Sr. Media Specialist TAM, AWS Enterprise Support, Strategic Industries

About the Role

Media Specialist TAMs work across all AWS Elemental media products and CloudFront, applying their product knowledge to key customer projects during specification, development, deployment, and acceptance phases to deploy video workflows. They collaborate closely with Media Specialist Solutions Architecture (SA) teams in AWS Sales, helping to understand customer needs and design relevant media solutions. Media Specialist TAMs also work with customers to transition these solutions from conceptual design to long-term production operations. When customized solutions are required, they may work with AWS Professional Services, representing customer operational needs and aligning with AWS Support capabilities. While not expected to develop software, a software development background is valuable for understanding complex customer needs and driving software solutions. Media Specialist TAMs take ownership of the long-term operational health of deployed solutions, significantly contributing to customer success.

Responsibilities

• Complete onboarding and off-boarding requirements for assigned key customers.
• Own customer health dashboards for media workflows, collaborating with AWS TAMs and Technical Project Managers.
• Work across AWS Elemental products and with AWS Solutions Architects to define detailed customer project requirements and scope feature tickets.
• Interface with customer project managers and technical owners to understand requirements and deliver product releases.
• Collaborate with Product Managers to prioritize customer requirements, advocating for the customer.
• Work with Engineering managers to ensure delivery of product features to meet customer requirements.
• Advocate, specify, and own the availability of customer test environments at AWS or customer locations.
• Verify implemented product features and test multi-product customer project workflows.
• Communicate with customers and internally across, up, and down customer organizations.
• Mentor junior Media Specialist TAMs and Engineers.
• Define and implement team-level metrics and processes.

Qualifications

• 5+ years of design/implementation/operations/consulting with distributed applications experience.
• 5+ years of technical engineering experience.
• 4+ years of technical project management, technical account management, or professional services consulting experience with customer-facing responsibilities.
• 2+ years of experience in a technical role within a software engineering-focused business, with demonstrated credibility.

Preferred Qualifications

• Experience in a 24x7 operational services or support environment.
• Experience as a technical lead in an internal enterprise or external customer-facing environment.
• Knowledge of video processing technologies (MPEG2 / AVC / HEVC / MPEGTS).
• Experience with adaptive bitrate video streaming and delivery technologies.
• Experience with Amazon Web Services or other cloud providers in a 24x7 operational services or support environment.

Pay

The base salary range for this position varies by location:

• USA, GA, Atlanta: $153,600.00 - $207,800.00 USD annually
• USA, NY, New York: $169,000.00 - $228,600.00 USD annually
• USA, PA, Pittsburgh: $153,600.00 - $207,800.00 USD annually
• USA, VA, Herndon: $153,600.00 - $207,800.00 USD annually

Final compensation includes sign-on payments and restricted stock units (RSUs), determined based on experience, qualifications, and location.

Benefits

Amazon offers comprehensive benefits, including:

• Health insurance (medical, dental, vision, prescription, Basic Life & AD&D, Supplemental life plans, EAP, Mental Health Support, Medical Advice Line)
• Flexible Spending Accounts
• Adoption and Surrogacy Reimbursement coverage
• 401(k) matching
• Paid time off
• Parental leave

Note: This role requires the ability to work out of an AWS office in Herndon, VA, Pittsburgh, PA, New York, NY, or Atlanta, GA.