Sr Marketing Operations Coordinator

About the role

The Marketing Operations Senior Coordinator supports firm practice leaders and lawyers, C-suite, and other marketing team members in managing all aspects of the firm's webinars and similar marketing activities aimed at showcasing the firm's thought leadership and brand differentiators.

Responsibilities

• Serves as a liaison for webinar support, including driving execution through planning calls, drafting electronic invites, scheduling tech runs, coordinating email schedules, requesting CLE credits, attending webinars, and keeping stakeholders informed.
• Prioritizes competing deadlines, anticipates client needs, and proactively troubleshoots to deliver accurate and valuable services on time.
• Supports the firm’s webinar programs by using strong organizational skills and exhibiting strong attention to detail, including cross-functional coordination for logo placements, branded content creation, and presence during webinars.
• Utilizes company resources to complete tasks, assists in compiling presentations, key metrics, and reports for leadership, utilizes ServiceNow to track workflow, InterAction and MS Dynamics for CRM, and the Zoom webinar platform.
• Assists with day-to-day requests such as bio updates, reports, and research in accordance with SLA turnaround times.
• Actively participates in lawyer meetings as requested or appropriate.
• Other duties as assigned.

Desired Skills

• Working knowledge of webinar operations and marketing.
• Must know how to do and manage firm webinars.
• Familiarity with ServiceNow is a plus.
• Excellent project management and organization skills.
• Strong attention to detail and ability to adhere to strict and moving deadlines.
• Confident with the ability to build relationships with internal and external contacts as well as practice and firm leaders.
• Able to prioritize and complete simultaneous projects with little to no supervision in a fast-paced environment.
• Proficiency with MS Word/Excel/PowerPoint, particularly CoPilot.

Minimum Education and Experience

• Bachelor’s Degree in Marketing, Communications, Business or related field.
• 3 years’ experience in marketing and/or business development in a law firm or business professional environment.
• Webinar and project management experience required.

Essential Job Expectations

• Effectively communicate, verbally and in writing, with clients, lawyers, business professionals, and third parties.
• Produce deliverables, answer phone calls, and reply to correspondence in an efficient and responsive manner.
• Provide timely, accurate, and quality work product.
• Successfully meet deadlines, expectations, and perform work duties as required.
• Foster positive work relationships.
• Comply with all firm policies and practices.
• Engage in both physical and sedentary activity, such as working at a computer for extended periods of time, participating in digital/virtual conference calls, and participating in meetings as needed.
• Ability to work under pressure and manage competing demands in a fast-paced environment.
• Perform all other duties, tasks or projects as assigned.

Physical Demands

Sedentary work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

Work Environment

The individual selected for this position may have the opportunity for a hybrid work arrangement comprised of remote and in-office work, the requirement for which will be determined in coordination with the hiring manager or supervisor and may be modified in the firm’s discretion in the future.

Application Process

Applicants must apply directly online instead of sending application materials via email. Applicants who are not based in the jurisdiction in which this position is posted and who apply for this role are doing so voluntarily and are not eligible for relocation assistance. Any relocation benefits, if any, are provided only where a relocation is required at the firm’s direction and in accordance with applicable policy and law.

Disclaimer

The purpose of this job description is to provide a concise statement of the work elements and to organize and present the information in a standardized way. It is not intended to describe all the elements of the work that may be performed by every individual in this classification, nor should it serve as the sole criteria for personnel decisions and actions. The job duties, requirements, and expectations for this position may be modified at the Firm’s discretion at any time. This job description does not change the at-will nature of employment. The firm’s expected hiring range for this position is $34.08 - $48.74 per hour depending on the candidate’s geographic market location. Non-exempt positions will be paid on an hourly basis and paid overtime in accordance with applicable laws. The compensation offered for employment will also be dependent on other factors including the candidate’s experience, skills, educational and professional background, and overall qualifications. We offer a comprehensive package of benefits, including medical/dental/vision insurance, and 401(k).