Sr. Marketing Communications Manager, DSP Experience, Americas DSP Marketing Communications

About the Role

We are seeking a Senior Marketing Communication Manager to support Amazon’s mission of building the world’s safest, most efficient, and sustainable delivery network. This role focuses on helping our Delivery Service Partners (DSPs) establish safe, quality businesses while retaining satisfied and engaged drivers. The ideal candidate will work across multiple stakeholders, using communication strategies to highlight Amazon’s investments in the DSP and Delivery Associate (DA) experience. This position requires translating technical and operational information into user-friendly resources and communications, ensuring seamless business management for DSPs. The role also involves shaping emerging Marketing Communications initiatives, from candidate acquisition to ongoing engagement throughout the DSP lifecycle.

Responsibilities

• Develop a multi-channel communication strategy, including written materials and executive messaging.
• Simplify complex messaging to launch new programs and products effectively.
• Identify emerging topics and create proactive plans with stakeholders.
• Drive creative campaigns to address business needs and inspire the DSP community.
• Partner with stakeholders to incorporate customer listening data into communication strategies.
• Monitor and measure the effectiveness of communications and engagement tactics.
• Collaborate with agencies and internal teams to develop compelling content and engagement strategies for acquisition and lifecycle management.
• Foster team culture and employee engagement aligned with broader organizational goals.
• Serve as a liaison between the DSP Org and the broader transportation organization for Day 1 initiatives.

Qualifications

• 8+ years of professional non-internship marketing experience.
• Experience using data and metrics to drive improvements.
• Proven track record of building, executing, and scaling cross-functional marketing programs.
• Experience communicating results to senior leadership.

Preferred Qualifications

• Experience driving direction and alignment with large cross-functional teams and agency partners.
• Experience designing and executing joint marketing plans with strategic alliance partners, especially those with a global footprint.
• Experience executing scaled marketing campaigns through email or social media.
• Familiarity with test-and-learn methodologies, marketing optimization, and experimentation.

Pay

The base salary range for this position is:

• USA, TN, Nashville: $106,400.00 - $157,600.00 USD annually
• USA, WA, Bellevue: $118,200.00 - $160,000.00 USD annually

Final compensation will be determined based on factors including experience, qualifications, and location. The package includes sign-on payments and restricted stock units (RSUs).

Benefits

Amazon offers comprehensive benefits, including:

• Health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance, and optional Supplemental life plans)
• Employee Assistance Program (EAP) and Mental Health Support
• Medical Advice Line
• Flexible Spending Accounts
• Adoption and Surrogacy Reimbursement coverage
• 401(k) matching
• Paid time off and parental leave

Location

This role can be based in Nashville, TN, or Bellevue, WA.

Company

Amazon.com Services LLC