Senior Communications Manager, Americas DSP Communications
About the role
Amazon is looking for a Senior Communication Manager, DSP Experience to support the mission of building the world's safest, most efficient, and sustainable delivery network. This role works with 2,500+ Delivery Service Partners (DSPs) who employ 175,000+ Delivery Associates (DAs) operating Prime-branded vehicles and delivering tens of millions of packages per week through the Last Mile delivery network. The candidate will work across multiple stakeholders to bring to life all the ways Amazon is investing in the DSP and DA experience, translating technical and operational information into user-friendly resources and rich content. This role can be based in Nashville, TN or Bellevue, WA.
Key job responsibilities
- Develop a multi-channel strategy, including written communications and executive messaging
- Translate complex messaging into simple and easy-to-understand content to help launch new programs and products
- Interview DSPs and DAs and build advocacy stories
- Identify emerging topics and develop proactive plans with stakeholders
- Drive creative communication campaigns to both solve business needs and instill passion among the DSP community
- Partner with stakeholders to ingest customer listening data and use it to inform a communication strategy
- Monitor and measure the effectiveness of communications
- Partner with agencies and internal creative teams to develop compelling visual content
- Look around corners to identify key moments in time around which to build campaigns that meet DSPs and DAs where they are in their journey
- Monitor and measure the effectiveness of communications and campaigns and report out on them to leaders
A day in the life
We write a lot and "are right a lot!" We respond to business needs and develop messaging for change announcements. We also interview DSPs and DAs to build compelling spotlight and advocacy stories. We own multiple channels by which we communicate to our DSP Owners, including the Communication Center, Email, and SMS. We communicate to DAs through the DA In-App News Feed, built within their Amazon Delivery App.
About the team
The Americas DSP Communications team is made up of 15+ high performing leaders. Even though we are based in different cities across the U.S., Canada, and LATAM, we have a highly inclusive and collaborative culture. We approach each other with respect and humility and have fun every day by answering Questions of the Day (QOTD) in Slack to stay connected across multiple locations, sharing memes, and hosting interactive team building events. DSPs & DAs count on us to provide helpful and trustworthy information so they can operate their business efficiently and focus on what matters most to them, i.e., building a safety-first culture, developing their team and delivering millions of smiles in their communities.
Basic qualifications
- 8+ years of professional non-internship marketing experience
- Experience building, executing and scaling cross-functional marketing programs
- Experience using data and metrics to drive improvements
Preferred qualifications
- Experience driving direction and alignment with large cross-functional teams and agency partners
- Experience developing complex and strategic communications that educate large audiences
- Excellent prioritization skills, with the ability to help others do the same
- Experience managing both internal and agency partners as part of a holistic go-to-market strategy
- Highly developed and polished written communication skills
- Experience working autonomously to develop and propose strategies for improvements
- Strong project management skills and experience, including managing internal stakeholders and multiple projects at once
- Attention to detail, particularly when it comes to proofing copy and content
- Experience using data and metrics to drive improvements
Pay
- USA, TN, Nashville: 106,400.00 - 157,600.00 USD annually
- USA, WA, Bellevue: 118,200.00 - 160,000.00 USD annually