Sr Manager, UX Research, Prime Video Experience Design (PVXD)
About the role
Prime Video is seeking a Sr Manager, UX Research to lead a team of researchers delivering impactful, end-to-end research that illuminates new insights and opportunities to delight customers. As a strategic leader, you will partner with product and design leadership to shape product strategy through data-driven insights and build scalable research capabilities across major product teams.
You will develop and execute a comprehensive research strategy, mentor a world-class research team, and drive user-centered design and decision-making across the organization. This role involves daily collaboration with product managers, designers, engineers, applied scientists, data scientists, marketing, and research peers to guide research needs and ensure meaningful impact on product design and development roadmaps.
Responsibilities
- Lead, mentor, and develop a high-performing team of UX researchers, fostering talent growth and team excellence.
- Oversee end-to-end research processes, including study design, recruiting, moderation, analysis, and reporting, while coaching others in these areas.
- Develop research roadmaps aligned with business objectives and product strategy.
- Establish scalable research operations, processes, and best practices, and evangelize research across the organization.
- Conduct and manage diverse research methods, including lab-based user testing, survey design, remote testing, prototype testing, and iterative testing.
- Balance qualitative and quantitative research efforts to deliver actionable insights.
- Manage stakeholder relationships and influence product decisions at all organizational levels.
- Prioritize team workload, meet ambitious deadlines, and maintain high-quality standards.
- Collaborate with data science, analytics, and marketing teams to integrate multiple data sources.
- Navigate novel research spaces and guide teams through ambiguity.
- Communicate complex concepts clearly and persuasively to diverse audiences.
Requirements
- 12+ years of proven success leading User Research projects with demonstrated impact.
- 3+ years of people management experience, including hiring, mentoring, and performance management.
- A strong research portfolio showcasing past work, team leadership, and deliverables (e.g., study plans, reports, research strategies).
- BS in HCDE, Human Factors, Cognitive Psychology, Marketing, or a related field.
Preferred Qualifications
- Experience building research teams from the ground up or scaling research capabilities within organizations.
- Experience working on AI-powered products or emerging technologies.
- Track record of establishing research operations and democratizing research practices across organizations.
Skills
- Expert-level understanding of user research methods and best practices.
- Strong strategic thinking and ability to develop research roadmaps aligned with business goals.
- Excellent stakeholder management and ability to influence product decisions.
- Strong communication, presentation, interpersonal, and analytical skills.
- Ability to balance big-picture thinking with attention to detail.
- Creative, pragmatic, and nimble approach to research strategy.
- Experience managing both qualitative and quantitative research efforts.
Pay
Base salary ranges for this position:
- USA, CA, Culver City: $199,200 - $269,500 USD annually
- USA, CA, San Francisco: $219,100 - $296,500 USD annually
- USA, WA, Seattle: $199,200 - $269,500 USD annually
- Health insurance (medical, dental, vision, prescription, Basic Life & AD&D, with options for supplemental life plans).
- Employee Assistance Program (EAP) and mental health support.
- Medical Advice Line.
- Flexible Spending Accounts.
- Adoption and surrogacy reimbursement coverage.
- 401(k) matching.
- Paid time off and parental leave.
Compensation package includes sign-on payments, restricted stock units (RSUs), and comprehensive benefits.
Benefits
Learn more about our benefits at amazon.jobs/en/benefits.