Sr Manager, UX Research, Prime Video Experience Design (PVXD)

About the role

Prime Video is seeking a Sr Manager, UX Research to lead a team of researchers delivering impactful, end-to-end research that illuminates new insights and opportunities to delight customers. As a key strategic partner to product and design leadership, you will shape product strategy through data-driven insights and build scalable research capabilities across major product teams.

You will develop and execute a comprehensive research strategy, guide your team in performing insightful research, and collaborate with product managers, designers, engineers, applied scientists, data scientists, marketing, and research peers to drive meaningful impact on product design and development roadmaps.

Responsibilities

• Lead and mentor a team of UX researchers, developing talent and building high-performing teams.
• Oversee end-to-end research processes, including study design, recruiting, moderation, analysis, and reporting, while coaching others in these areas.
• Develop research roadmaps aligned with business objectives and product strategy.
• Establish scalable research operations, processes, and best practices, and evangelize research across the organization.
• Conduct and manage diverse research methods, including lab-based user testing, survey design, remote testing, prototype testing, and iterative testing.
• Balance quantitative and qualitative research efforts to deliver actionable insights.
• Manage stakeholder relationships and influence product decisions at all organizational levels.
• Prioritize team workload, meet ambitious deadlines, and maintain high-quality standards.
• Partner with data science, analytics, and marketing teams to integrate multiple data sources.
• Communicate complex concepts clearly and persuasively to diverse audiences.
• Guide teams through ambiguity and novel research spaces.

Requirements

• 12+ years of proven success leading User Research projects with demonstrated impact.
• 3+ years of people management experience, including hiring, mentoring, and performance management.
• A strong research portfolio demonstrating past work experience, team leadership, and deliverables (e.g., study plans, reports, research strategies).
• BS in HCDE, Human Factors, Cognitive Psychology, Marketing, or a related field.

Preferred Qualifications

• Experience building research teams from the ground up or scaling research capabilities within organizations.
• Experience working on AI-powered products or emerging technologies.
• Track record of establishing research operations and democratizing research practices across organizations.

Pay

• USA, CA, Culver City: $199,200 - $269,500 USD annually
• USA, CA, San Francisco: $219,100 - $296,500 USD annually
• USA, CA, Sunnyvale: $219,100 - $296,500 USD annually
• USA, WA, Seattle: $199,200 - $269,500 USD annually

Benefits

• Comprehensive health insurance (medical, dental, vision, prescription, Basic Life & AD&D, with options for supplemental life plans).
• Employee Assistance Program (EAP) and Mental Health Support.
• Medical Advice Line and Flexible Spending Accounts.
• Adoption and Surrogacy Reimbursement coverage.
• 401(k) matching.
• Paid time off and parental leave.
• Sign-on payments and restricted stock units (RSUs).

Learn more about our benefits.