Sr Manager, UX Research, Prime Video Experience Design (PVXD)

About the role

Prime Video is seeking a Senior Manager, UX Research to lead a team of researchers delivering impactful, end-to-end research that illuminates new insights and opportunities to delight our customers. This role is a key strategic partner to product and design leadership, shaping our product strategy through data-driven insights and building research capabilities that scale across major product teams.

Responsibilities

• Proven leadership experience managing and mentoring UX researchers, with a track record of developing talent and building high-performing teams
• End-to-end experience with all aspects of research (study design, recruiting, moderation, analysis, reporting) and the ability to coach others in these areas
• Strategic thinking skills to develop research roadmaps that align with business objectives and product strategy
• Experience establishing research operations, processes, best practices that scale across teams and the ability to evangelize research across the organization
• Hands-on experience with diverse research methods including: lab-based user testing, survey design, remote testing, prototype testing, and iterative testing
• Experience managing both quantitative and qualitative research efforts
• Strong stakeholder management skills and the ability to influence product decisions at all levels of the organization
• Ability to balance team workload, prioritize projects, and meet ambitious deadlines while maintaining high-quality standards
• Experience partnering with data science, analytics, and marketing teams to bring together multiple data sources
• Excellent communication, presentation, interpersonal and analytical skills; the ability to communicate complex concepts clearly and persuasively across different audiences and varying levels of the organization

Requirements

• 12+ years of proven success leading User Research projects with demonstrated impact
• 3+ years of people management experience, including hiring, mentoring, and performance management
• A strong research portfolio demonstrating past work experience, team leadership, and deliverables (e.g., study plans, reports, research strategies)

Qualifications

• BS in HCDE, Human Factors, Cognitive Psychology, Marketing, or related field
• Experience building research teams from the ground up or scaling research capabilities within organizations
• Experience working on AI-powered products or emerging technologies
• Track record of establishing research operations and democratizing research practices across organizations