Sr. Manager UX Design, AWS Fintech Research & Design

Amazon Web Services (AWS) · Seattle, WA · Yesterday

Art & CreativeFull-time

About the role

AWS Fintech is seeking an exceptional Senior UX Manager to lead a team of designers and researchers while driving AI-first research and design operations across the Finance ecosystem, including Uno, QuickSuite, and Cloudscape. This role involves delivering deployment-ready products through Roster and AMPS, scaling them across Amazon and with external customers following re:Invent demonstrations.

Responsibilities

Establish and evolve research and design operations with an AI-first approach, implementing automated research mechanisms that reduce discovery cycles.
Drive operational excellence through telemetry coverage, real-time analytics on task completion rates, page load times, and error rates across AWS Fintech products.
Ensure WCAG AA and AAA accessibility compliance for enterprise products.
Drive platform adoption across the Finance ecosystem including Uno (AWS Finance central system), QuickSuite (AI-powered analytics), and Cloudscape (AWS Design System).
Build and maintain strategic partnerships across multiple finance and business intelligence teams across Amazon.
Contribute to the 'Partner Patterns' program with Cloudscape, scaling design system adoption with Amazon-wide finance teams.
Collaborate on cross-organizational initiatives with product, engineering, and business teams.
Deliver deployment-ready products through Roster (headcount management for tens of thousands of employees), AMPS (budget lifecycle management for billions in spend), and other AWS Fintech platforms.
Enable your team to create features across the AWS Fintech product ecosystem, contributing to senior leadership goals and organizational objectives.
Own senior leadership, CFO-level, and org-level goals; co-author annual operating plan documents summarizing research and design impact and headcount requests.
Establish and track customer experience metrics across multiple products, driving measurable improvements in satisfaction and ease of use.
Balance hands-on design work with team leadership, contributing directly to high-priority projects while enabling team success.
Lead and develop a team of designers and researchers across product design, user research, and design systems.
Build a high-performing team culture focused on innovation, customer obsession, and operational excellence.
Provide coaching, mentorship, and career development to help team members grow and advance.
Drive hiring and promotion decisions to build future design leaders.

Qualifications

10+ years of design experience with 5+ years leading multi-disciplinary design teams.
Experience managing and developing designers and researchers.
Track record of building scalable design processes and operations.

Preferred Qualifications

Experience designing enterprise SaaS or financial products.
Track record of building partnerships across organizations and influencing without authority.
Experience with AI/ML product design.
Experience presenting to and advising senior leaders.
Experience working embedded with product and engineering teams in agile environments.
Success developing team members and driving promotions.

Benefits