Manager of UX Research

Manager of UX Research

About the role

We offer a flexible working policy that supports a healthy balance between personal and professional well-being. This role requires in-office presence on Tuesdays & Thursdays to collaborate, connect, and learn from peers - while also maintaining the flexibility for meaningful work-life balance.

Responsibilities

• Strategic Leadership - Advocate for UX research at the executive level, influencing product and business strategy through compelling insights.
• Align research initiatives with business goals, product roadmaps, and customer success metrics.
• Define and evangelize a vision for research maturity across the organization.
• Research Operations & Execution - Design and execute mixed-method research (qualitative and quantitative) to uncover user needs, behaviors, and pain points.
• Establish scalable research processes, tools, and templates to support a growing team and cross-functional partners.
• Leverage the research repository and insight-sharing cadence that connects research to business outcomes.
• Cross-functional Collaboration - Facilitate workshops and storytelling sessions to socialize insights and drive alignment.
• Partner with product, design, engineering, and marketing to identify research opportunities and translate findings into actionable recommendations.
• Lead, mentor, and grow a team of UX researchers, while also being hands-on with high-impact studies.
• Measurement & Impact - Track and communicate the impact of research on product decisions, customer satisfaction, and business KPIs.
• Develop frameworks to measure the ROI of UX research and its influence on product success.

Requirements

• 10+ years of experience in UX research, with at least 3 years in a leadership role.
• Proven success advocating for research within executive and engineering teams.
• Deep experience with both qualitative (e.g., interviews, usability testing) and quantitative (e.g., surveys, analytics) methods.
• Strong understanding of enterprise software and/or legal tech environments.
• Excellent communication, storytelling, and stakeholder management skills.
• Experience building research functions from the ground up or scaling existing teams.
• Familiarity with legal workflows, compliance, or document management systems is a plus.

Qualifications

• Proven track record of driving measurable business outcomes through UX research.
• Ability to build and maintain strong relationships with executive leadership, product management, engineering, and design teams.
• Experience in defining and executing research strategies that inform product direction and drive business results.
• Strong analytical and problem-solving skills to interpret research findings and make data-driven recommendations.
• Effective communication and presentation skills to convey research insights to non-research stakeholders.
• Experience managing a team of UX researchers and providing mentorship and guidance.

Benefits

• Flexible work hours that allow for a balanced work-life commitment.
• A supportive, experienced team with an inclusive, encouraging, and vibrant culture.
• A modern open-plan workspace with a gaming area, free snacks, drinks, and regular social events.
• The opportunity to focus on impactful work, solving complex, real challenges using the latest technologies and protocols.
• An internal development framework to own your career path.
• Access to unlimited courses in LinkedIn Learning for skill development.
• Working for an innovative, industry-leading SaaS company that is growing and scaling.

Pay

Market competitive salary, annual performance-based bonus, comprehensive health/vision/dental/life insurance, a 401k retirement savings plan with a company match up to 4%, access to HealthJoy, a healthcare concierge service, enhanced leave for expecting parents, and a flexible time off policy.

Schedule

Flexibility in work hours to balance personal and professional life.