Senior Manager of UX Research

About the role

We offer a flexible working policy that supports a healthy balance between personal and professional well-being. This role requires in-office presence on Tuesdays & Thursdays to collaborate, connect, and learn from peers - while also maintaining the flexibility for meaningful work-life balance.

Responsibilities

• Advocate for UX research at the executive level, influencing product and business strategy through compelling insights.
• Align research initiatives with business goals, product roadmaps, and customer success metrics.
• Define and evangelize a vision for research maturity across the organization.
• Leverage the research repository and insight-sharing cadence that connects research to business outcomes.
• Facilitate workshops and storytelling sessions to socialize insights and drive alignment.
• Partner with product, design, engineering, and marketing to identify research opportunities and translate findings into actionable recommendations.
• Lead, mentor, and grow a team of UX researchers, while also being hands-on with high-impact studies.
• Track and communicate the impact of research on product decisions, customer satisfaction, and business KPIs.
• Develop frameworks to measure the ROI of UX research and its influence on product success.

Qualifications

• 10+ years of experience in UX research, with at least 3 years in a leadership role.
• Proven success advocating for research within executive and engineering teams.
• Deep experience with both qualitative (e.g., interviews, usability testing) and quantitative (e.g., surveys, analytics) methods.
• Strong understanding of enterprise software and/or legal tech environments.
• Excellent communication, storytelling, and stakeholder management skills.
• Experience building research functions from the ground up or scaling existing teams.
• Familiarity with legal workflows, compliance, or document management systems is a plus.

Benefits

• Flexible work hours that allow for a balanced personal and professional life.
• A supportive, experienced team with an inclusive, encouraging, and vibrant culture.
• A modern open-plan workspace with a gaming area, free snacks, drinks, and regular social events.
• Opportunities to focus on impactful work, solve complex challenges, and utilize the latest technologies and protocols.
• The chance to own your career path with our internal development framework.
• Access to unlimited courses in LinkedIn Learning to learn new skills and earn certifications.
• Join an innovative, industry-leading SaaS company that is growing and scaling.

Pay

The overall US annual base salary range for this position is $140,000–$200,000. Individual compensation for each candidate depends on factors such as qualifications, experience, and candidate location. This range does not include additional forms of compensation, such as bonuses, or benefits.