Sr. Manager UX Design, AWS Fintech Research & Design

Key job responsibilities

• AI-First Research & Design Operations
• Establish and evolve research and design operations with an AI-first approach, implementing automated research mechanisms that reduce discovery cycles
• Build scalable UX processes and mechanisms including design toolkits, research templates, journey maps, and impact measurement methodologies
• Drive operational excellence through telemetry coverage, real-time analytics on task completion rates, page load times, and error rates across AWS Fintech products
• Ensure WCAG AA and AAA accessibility compliance for enterprise products
• Platform Adoption & Cross-Organizational Partnerships
• Drive platform adoption across the Finance ecosystem including Uno (AWS Finance central system), QuickSuite (AI-powered analytics), and Cloudscape (AWS Design System)
• Build and maintain strategic partnerships across multiple finance and business intelligence teams across Amazon
• Contribute to the 'Partner Patterns' program with Cloudscape, scaling design system adoption with Amazon-wide finance teams
• Collaborate on cross-organizational initiatives with product, engineering, and business teams
• Product Delivery & Strategic Impact
• Deliver deployment-ready products through Roster (headcount management for tens of thousands of employees), AMPS (budget lifecycle management for billions in spend), and other AWS Fintech platforms
• Enable your team to create features across the AWS Fintech product ecosystem, contributing to senior leadership goals and organizational objectives
• Own senior leadership, CFO-level, and org-level goals; co-author annual operating plan documents summarizing research and design impact and headcount requests
• Establish and track customer experience metrics across multiple products, driving measurable improvements in satisfaction and ease of use
• Balance hands-on design work with team leadership, contributing directly to high-priority projects while enabling team success
• Team Leadership & People Development
• Lead and develop a team of designers and researchers across product design, user research, and design systems
• Build a high-performing team culture focused on innovation, customer obsession, and operational excellence
• Provide coaching, mentorship, and career development to help team members grow and advance
• Drive hiring and promotion decisions to build future design leaders
• Conduct performance management and ensure team alignment with Amazon Leadership Principles

About the team

The AWS Fintech Research & Design team has established itself as a leader in enterprise UX innovation, earning recognition as the first AWS product to win a prestigious UX Design Award from the International Design Center-Berlin (selected from 440+ global submissions). Our flagship product Uno, along with AMPS, has been featured in the Wall Street Journal as daily insight tools used by Amazon and AWS CFOs. You'll join a global team across Seattle, Hyderabad, and Jersey City that's redefining enterprise financial experiences through AI-first research, scalable design operations, and measurable business impact—all while working on products that serve 30K+ Amazonians and manage $2.75B+ in spend.