Sr. Manager - Solution Engineering Verticals

Job Description

Freshworks is looking for an exceptional Senior Manager of Solutions Engineering to lead our North America Verticals Solutions Engineering team, supporting Manufacturing, State & Local Government, Education (SLED), and Canada.

This is a highly strategic leadership role responsible for developing and scaling a team of Solutions Engineers who partner with customers to modernize service operations, improve employee experiences, and accelerate digital transformation initiatives. You will play a critical role in driving revenue growth, increasing win rates, expanding industry expertise, and helping customers realize the value of AI-powered service management.

Qualifications

• 5+ years of experience leading Solutions Engineering teams, preferably within ITSM, ITOM, ITAM, Enterprise Service Management, or related technologies.
• Proven track record of engaging CIOs and senior IT leaders, driving strategic conversations, and influencing executive decision-making.
• 10+ years of relevant experience in enterprise software, pre-sales, or solution consulting.
• Demonstrated ability to hire, coach, and develop high-performing technical teams.
• Experience leading specialized teams, vertical markets, or regional go-to-market motions is highly desirable.
• Experience supporting Manufacturing, Public Sector, Education, or other regulated industries is highly desirable.
• Experience building scalable programs, processes, and go-to-market strategies in a high-growth environment.
• Strong understanding of value-based selling, business discovery, and executive storytelling.
• Exceptional communication skills with the ability to influence stakeholders across Sales, Product, Customer Success, and executive leadership.
• Passion for technology and helping shape product direction through customer and market feedback.
• Experience with AI, automation, or digital transformation initiatives is a plus.

Additional Information

The annual salary range for this position is $192,865 — $2238,245 USD + Commissions

Career progression, compensation, and benefits are based on a variety of factors including but not limited to location, experience, job-related skills, and level. Bonus/equity may be available.

Freshworks offers multiple options for dental, medical, vision, disability and life insurances. Equity + ESPP, flexible PTO, flexible spending, commuter benefits and wellness benefits are also offered. Freshworks also offers adoption and parental leave benefits.